Unable to connect to the Internet.
Cause | Solution | |
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| 3. | In the Browsing history section on the General tab, click the |
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| Delete button. |
| 4. | Select the Cookies check box and click the Delete button. |
| Windows 8.1: | |
| 1. | From the Start screen, type c, and then select Control Panel |
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| from the list of applications. |
| 2. | Click Internet Options. |
| 3. | In the Browsing history section on the General tab, click the |
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| Delete button. |
| 4. | Select the Cookies check box and click the Delete button. |
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Cannot automatically launch Internet programs. |
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Cause | Solution | |
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You must log on to your ISP before some programs will start. | Log on to your ISP and launch the desired program. | |
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Solving software problems
Most software problems occur as a result of the following:
●The application was not installed or configured correctly.
●There is insufficient memory available to run the application.
●There is a conflict between applications.
●Be sure that all the needed device drivers have been installed.
●If you have installed an operating system other than the
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not continue and the HP logo does not display.
Cause | Solution |
ROM issue - POST error has occurred.
Observe the beeps and LED lights on the front of the computer. See Appendix A, POST error messages on page 200 to determine possible causes.
See the Worldwide Limited Warranty for terms and conditions.
Computer will not continue after HP logo screen displays.
Cause | Solution |
System files may be damaged.
In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent
198 Chapter 8 Troubleshooting without diagnostics