Keyboard commands and typing are not recognized by the computer.
Cause | Solution | |
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Keyboard connector is not properly connected. | Shut down the computer, reconnect the keyboard to the back of | |
| the computer, and then restart the computer. | |
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Program in use has stopped responding to commands. | Shut down your computer using the mouse and then restart the | |
| computer. | |
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Keyboard needs repairs. | See the Worldwide Limited Warranty for terms and conditions. | |
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Computer is in Sleep state. | Press the power button to resume from Sleep state. | |
| CAUTION: When attempting to resume from Sleep date, do not | |
| hold down the power button for more than four seconds. | |
| Otherwise, the computer will shut down and you will lose any | |
| unsaved data. | |
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Cursor will not move using the arrow keys on the keypad. |
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Cause | Solution | |
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The Num Lock key is on. | Press the Num Lock key. The Num Lock light should be off if you | |
| want to use the arrow keys on the keypad. You can disable or | |
| enable the Num Lock key in Computer Setup at Advanced > | |
| Device Options. | |
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Mouse does not respond to movement or is too slow. |
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Cause | Solution | |
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Mouse connector is not properly plugged into the back of the | Shut down the computer using the keyboard. | |
computer. | Windows 7: | |
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| 1. | Press the Ctrl and Esc keys at the same time (or press the |
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| Windows logo key) to display the Start menu. |
| 2. | Use the arrow keys to select Shut Down and then press |
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| Enter. |
| 3. | After the shutdown is complete, plug the mouse connector |
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| into the back of the computer (or the keyboard) and restart. |
| Windows 8.1: | |
| 1. | Press the Windows logo + l to open the Settings charm. |
| 2. | Use the arrow keys to select Power, and then press Enter. |
| 3. | Use the arrow keys to select Shut Down, and then press |
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| Enter. |
| 4. | After the shutdown is complete, plug the mouse connector |
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| into the back of the computer (or the keyboard) and restart. |
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Program in use has stopped responding to commands. | Shut down the computer using the keyboard then restart the | |
| computer. | |
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Mouse may need cleaning. | Remove the roller ball cover on the mouse and clean the internal | |
| components. | |
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186 Chapter 8 Troubleshooting without diagnostics