Message | Possible cause | Solution |
Unable to | There is no | Make sure the cable is |
communicate with | connection | connected between the |
printer | between the | camera or camera dock |
| camera and | and the printer. If that does |
| printer. | not work, turn off the |
|
| camera and disconnect it. |
|
| Turn the printer off and |
|
| then on again. |
|
| the camera and turn it on. |
|
|
|
| A supported | Make sure the camera is |
| printer is either | connected to a supported |
| turned off or not | printer and that the printer |
| connected to the | is turned on. |
| camera. |
|
|
|
|
Photo tray is | The selected | Disengage the printer |
engaged | paper size | photo tray, or change the |
| cannot be used | paper size. |
| with the printer |
|
| photo tray. |
|
|
|
|
Printer top cover | The printer is | Close the top cover of the |
is open | open. | printer. |
|
|
|
Incorrect or | The printer | Install a new printer |
missing print | cartridge is the | cartridge, turn the printer |
cartridge | incorrect model | off, then turn it back on. |
| or is missing. |
|
|
|
|
Printer has a | There is a paper | Turn off the printer. Clear |
paper jam | jam or the | the paper jam, and then |
or | printer carriage | turn on the printer. |
The print carriage | has stalled. |
|
has stalled |
|
|
|
|
|
Chapter 7: Troubleshooting and support | 79 |