Before you call
Review troubleshooting tips.
Have the following information ready before you call:
zserial number (found on the bottom of your camera)
zproduct name
zdate of purchase
Service is free of charge during the warranty period. Beyond the warranty period, a service fee will be charged.
Obtaining support in the United StatesFree telephone support for one year
Within one year of your purchase, telephone support is provided to you free of charge. If this is a long distance call for you, long distance charges will apply.
Call (1) (208)
Our support staff is available from 6 am to 10 pm Mountain Time, Monday through Friday, or 9 am to 4 pm Saturday.
If you think your HP product might need service, call HP Customer Support, which can help determine if service is required. Or, visit www.hp.com/cpsosupport/guide/psd/ repairhelp.html for the nearest sales and service office.
After the first year
Call (1) (208)
A fee of $25.00 per call (U.S.) will be charged to your credit card. Charges begin only when you connect with a support technician.
Chapter 7: Troubleshooting and support | 83 |