| Message | Possible cause | Solution |
|
| Computer cannot | The camera is | Turn on the camera. |
|
| find the | turned off. |
|
|
| connected |
|
|
|
| The camera is | Connect the camera | ||
| camera | |||
| not working | directly to a | ||
|
| |||
|
| correctly. | HP DeskJet or Photosmart | |
|
|
| printer and print an | |
|
|
| image. This will verify that | |
|
|
| the image, memory card, | |
|
|
| USB connection, and the | |
|
|
| USB cable are functioning | |
|
|
| correctly, or not. | |
|
|
|
|
|
|
| The cable is not | Make sure that the cable is | |
|
| connected | firmly connected to the | |
|
| correctly. | computer and camera. | |
|
|
|
| |
|
| The camera is | Connect the camera |
|
|
| connected to the | directly to a USB port on | |
|
| computer | the computer. | |
|
| through a USB |
|
|
|
| hub, and your |
|
|
|
| USB hub is not |
|
|
|
| compatible with |
|
|
|
| the camera. |
|
|
|
|
|
|
|
|
| You are using | Press the Save/Print button | |
|
| the HP Camera | on the dock. | |
|
| Dock and forgot |
|
|
|
| to press the |
|
|
|
| Save/Print |
|
|
|
| button. |
|
|
|
|
|
|
|
|
| The memory | Unlock the memory card. | |
|
| card is locked. |
|
|
|
|
|
|
|
|
| The USB | Reboot the computer. | |
|
| connection |
|
|
|
| failed. |
|
|
|
|
|
|
|
Chapter 7: Troubleshooting and support | 81 | |||