Troubleshooting
Is Software Functioning Abnormally?
If your software becomes unresponsive or seems abnormal:
Restart the notebook.
Run a virus scan.
When you use the notebook for email, network, or Internet access, you expose the notebook to computer viruses. Computer viruses can disable the operating system, your applications, or your utilities or cause them to function abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have caused.
Optional antivirus software is available from most computer or electronics retailers. For information about running a virus scan, refer to the documentation included with the antivirus software.
Reinstall the software.
To reinstall the operating system or a Compaq application or utility, follow the instructions with the Restore CDs included with the notebook. For more information about the Restore CDs, see the Software Guide, Chapter 3, “Software Updates and Restorations,” on the Documentation Library CD.
To reinstall software that was not preloaded or preinstalled, follow the instructions in the documentation included with the software.
CAUTION: To prevent file corruption and ensure that the correct drivers are installed, reinstall software only when the notebook is connected to external power through the AC Adapter. (Do not restore software while the notebook is running on battery power.) During the reinstallation:
Do not unplug the notebook from external power.
Do not shut down the notebook.
Do not remove or insert a drive.
Getting Started |
