Manuals / HP / Computer Equipment / Laptop

HP 902FR, 955AP, 950AP, 943AP, 945AP, 940AP, 935AP, 927AP, 930AP Troubleshooting, To solve a problem

Models: 902EA 927AP 920EA 916US 906US

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Troubleshooting

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Troubleshooting

To solve a problem:

1.See “Quick Solutions Chcecklist,” next in this chapter.

2.See the Troubleshooting guide on the Documentation Library CD.

3.If the problem persists, see the last section in this chapter, “Contacting Compaq.”

Getting Started

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HP 902FR, 955AP, 950AP, 943AP Troubleshooting, To solve a problem, See “Quick Solutions Chcecklist,” next in this chapter

Contents

Compaq Notebook Series Getting StartedDocument Part Number June2002 Compaq Information Technologies Group, L.P Warnings, Cautions and Notes Using This GuideStyle Text StylesExplanation Following a Path Paths and ViewsIdentifying TouchPad buttons and the Microsoft logo keys Choosing a View Mode Using This Guide 1 Setting Up the Notebook Contents3 Troubleshooting 2 Beginning to Use the NotebookIndex 4 Identifying External HardwareEasy Access Buttons and Keyboard Keys Documentation and Restore CDsSetting Up the Hardware Setting Up the NotebookInstalling the Battery Pack Connecting the Notebook to External Power Opening the notebook Opening the NotebookGetting Started Turning on the notebook Turning On the NotebookTurning Off the Notebook Setting Up the SoftwareDo not plug the notebook from the electrical outlet Do not shut down the notebook Do not remove or insert a driveUsing the Notebook Safely Getting Started Setting Up the NotebookSelecting Screen Settings Selecting Regional SettingsBeginning to Use the Notebook Protecting the Notebook Against Viruses Installing Software in Windows XP Professional Installing Optional SoftwareInstalling Software in Windows XP Home To insert the Documentation Library CD Accessing Notebook DocumentationDisplaying the Documentation Library Menu Opening the Documentation Library CDResponding to an Acrobat Reader Prompt Selecting a Guide Using the Documentation Library CDFinding a Topic Within a Guide Selecting a Guide, continuedTo solve a problem Troubleshooting1. See “Quick Solutions Chcecklist,” next in this chapter 2. See the Troubleshooting guide on the Documentation Library CDIs the Notebook Receiving Power? Quick Solutions ChecklistIs the Notebook in Standby or Hibernation? Is the Notebook Turned On?Identifying the power/standby light and the power button Is the System Unresponsive? Is the Notebook Overheated?Is an External Device Not Working? Are You Using All Available Documentation?Is Software Functioning Abnormally? Preparing to Call Technical Support Contacting CompaqTaking the Notebook to a Service Provider Display Components Identifying External HardwareDisplay Components Pointing Device Components Pointing Device ComponentsGetting Started Top Components Power LightsTop Components Power Lights Power/standby lightTop Components Keyboard and Drive Lights Keyboard and Drive LightsCaps lock light IDE Integrated DriveTop Components Power and Volume Controls Power and Volume ControlsTop Components Easy Access Buttons and Keyboard Keys Easy Access Buttons and Keyboard KeysMicrosoft logo keys Applications keyTop Components Function and Keypad Keys Function and Keypad KeysFn key Front Panel Components Front Panel ComponentsGetting Started Rear Panel Components ConnectorsRear Panel Components Connectors USB connectorsRear Panel Components Vents and Jacks Vents and JacksGetting Started Left Side Components Left Side Components4-11 Right Side Components Right Side ComponentsGetting Started Memory and Mini PCI Compartments Underside ComponentsUnderside Components Memory and Mini PCI Compartments 4-13Underside Components Labels Labels1 System label Getting StartedAdditional Standard Components Documentation and Restore CDsAdditional Standard Components Cord and Cables Cord and CablesModem cable Getting StartedAdditional Standard Components Adapters and Accessories Adapters and AccessoriesConverts AC power to DC power 1 AC AdapterIndex Page Guidelines Advanced Users Only 2-7, 4-15 surge protection Maintenance, Shipping andRegulatory and Safety See also cable power surges 1-7 power/standby lightModem and Networking Troubleshooting guide 2-8, 4-15 turning off the notebook Worldwide Telephone Numbers