Chapter 14

Solution: You can change the language settings at any time from the Preferences menu.

For more information, see:

“Set your language and country/region” on page 19

Troubleshooting

I received a message on the display that the printer alignment failed

Cause: The incorrect type of paper is loaded in the input tray (for example, colored paper, paper with text on it or, certain recycled paper).

Solution: Load unused plain white letter or A4 paper into the input tray, and then try the alignment again.

If the alignment fails again, you might have a defective sensor on the print head assembly. Contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

For more information, see:

“Align the printer” on page 138

The HP All-in-One does not print

Cause: The HP All-in-One and computer are not communicating with each other.

Solution: Check the connection between the HP All-in-One and computer. For more information, see:

“Communication problems over a USB connection” on page 145

Cause: There might be a problem with one or more of the ink cartridges.

Solution: Check that the ink cartridges are installed properly and have ink. For more information, see:

“Work with ink cartridges” on page 135

Cause: The HP All-in-One might not be turned on.

Solution: Look at the display on the HP All-in-One. If the display is blank and the On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

Cause: The HP All-in-One might be out of paper.

Solution: Load paper in the input tray. For more information, see:

“Load paper” on page 64

152 Troubleshooting