Flip LightScribe disc

Cause: The CD/DVD is placed upside down in the drive, so you cannot copy photos to, or print a LightScribe text label on, the CD/DVD.

Solution: Remove the CD/DVD from the drive, flip it over before reinserting it, and try again.

Unrecognized Disc

Cause: The disc in the LightScribe drive is not recognized.

Solution: Ensure that the disc in the drive is a LightScribe disc and is inserted with the label side down.

If your LightScribe disc is still not recognized, dirt or smudges may be on the disc. Wipe both sides of the disc surface with a soft cloth and try again.

Incompatible Disc

Cause: The inserted disc is incompatible with the LightScribe drive.

Solution: Insert a LightScribe-compatible disc into the drive.

Paper messages

The following is a list of paper-related error messages:

•Cannot load paper from input tray

•Ink is drying

•Out of paper

•Paper jam, misfeed or blocked print head assembly

•Paper mismatch

•Wrong paper width

Cannot load paper from input tray

Cause: There is not enough paper in the input tray.

Solution: If the HP All-in-One is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. Follow the prompts on the display or the computer screen to continue your print job.

For more information, see:

“Load full-size paper” on page 65

Troubleshooting

Ink is drying

Cause: Transparencies and some other media require a drying time that is longer than normal.

Errors 199