Service Policy
In the event of a complaint occurring, the following procedure should be followed:
1Telephone Customer Service on
0870 067 3333 (0845 762 6591 in Scotland and in Northern Ireland), having available the model number and power rating of the product, together with the date of purchase.
2Triton Customer Service will be able to confirm whether the fault can be rectified by either the provision of a replacement part or a site visit from a qualified Triton service engineer.
3If a service call is required the unit must be fully installed for the call to be booked and the date confirmed. In order to speed up your request, please have your postcode available when booking a service call.
4It is essential that you or an appointed representative (who must be a person of 18 years of age or more) is present during the service engineer's visit and receipt of purchase is shown.
5A charge will be made in the event of an aborted service call by you but not by us, or where a call under the terms of guarantee has been booked and the failure is not product related (i.e. scaling and furring, incorrect water pressure).
6If the product is no longer covered by the guarantee, a charge will be made for the site visit and for any parts supplied.
7Service charges are based on the account being settled when work is complete, the engineer will then request payment for the invoice. If this is not made to the service engineer or settled within ten working days, an administration charge will be added.
Replacement Parts Policy
Availability: It is the policy of Triton to maintain availability of parts for the current range of products for supply after the guarantee has expired. Stocks of spare parts will be maintained for the duration of the product’s manufacture and for a period of five years thereafter.
In the event of a spare part not being available a substitute part will be supplied.
Payment: The following payment methods can be used to obtain spare parts:
1By post,
2By telephone, quoting credit card (MasterCard or Visa) details.
3By website order, www.tritonshowers.co.uk
Triton Showers
Triton Road
Nuneaton
Warwickshire CV11 4NR
Triton is a division of Norcros Group (Holdings) Limited
Triton Standard Guarantee
Triton guarantee this product against all mechanical defects arising from faulty workmanship or materials for a period of three years for domestic use only, from the date of purchase, provided that it has been installed by a competent person in full accordance with the fitting instructions.
Any part found to be defective during this guarantee period we undertake to repair or replace at our option without charge so long as it has been properly maintained and operated in accordance with the operating instructions, and has not been subject to misuse or damage.
This product must not be taken apart, modified or repaired except by a person authorised by Triton. This guarantee applies only to products installed within the United Kingdom and does not apply to products used commercially. This guarantee does not affect your statutory rights.
What is not covered:
1Breakdown due to: a) use other than domestic use by you or your resident family;
b) wilful act or neglect; c) any malfunction resulting from the incorrect use or quality of water or incorrect setting of controls; d) faulty installation.
2Repair costs for damage caused by foreign objects or substances.
3Total loss of the product due to
4Compensation for loss of use of the product or consequential loss of any kind.
5Call out charges where no fault has been found with the appliance.
6The cost of repair or replacement of showerheads, hoses, riser rails and/or wall brackets or any other accessories installed at the same time.
7The cost of routine maintenance, adjustments, overhaul modifications or loss or damage arising therefrom, including the cost of repairing damage, breakdown, malfunction caused by corrosion, furring, pipe scaling, limescale, system debris or frost.
Customer Service: % 0870 067 3333
Scottish and Northern Ireland
Customer Service: % 0845 762 6591
Trade Installer Hotline: % 0870 067 3767
Fax: 0870 067 3334
www.tritonshowers.co.uk
E mail: technical@tritonshowers.co.uk
TRITON reserve the right to change product specification without prior notice. E&OA. © TRITON SHOWERS 2008