3If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools.

4For help online, go to the HP Customer Care Center Web site at: http://www.hp.com/support

5If you have not solved the problem, first, call your computer retailer, or second, call the HP Customer Care Center at:

Australia:

 

HP:

1300 721 147

Compaq:

1300 888 423

Hours: Mon.–Fri. 10 a.m.–9 p.m., Sat.–Sun. 10 a.m.–4 p.m. (local time)

Hong Kong SAR: 2802 4098

Macau SAR: 0800-366

Hours: Mon.–Fri. 9 a.m.–6 p.m., Sat. 9 a.m.–1 p.m.

India:

 

(Toll Free)

1-800-114772

(Toll)

0124 2346992

(SMS Only)

9350623861

Hours: Mon.–Sat. 9 a.m.–9 p.m.

Hours are subject to change without notice.

Indonesia:

(21) 350-3408

Hours: Mon.–Fri. 8 a.m.–5 p.m.

Malaysia:

1800 88 8588

Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m., Sat. 8:30 a.m.–12:30 p.m.

New Zealand:

 

HP:

0 800 441 147

Compaq:

0 800 113 694

Hours: Mon.–Fri. 10 a.m.–9 p.m.,

Sat.–Sun. 10 a.m.–4 p.m. (local time)

Pakistan:

Call your retailer.

Philippines:

(2) 867-3551

Hours: Mon.–Fri. 8:30 a.m.–5:30 p.m.,

Sat. 8:30 a.m.–12:30 p.m.

Singapore:

6272 5300

Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,

Sat. 8:30 a.m.–12:30 p.m.

Sri Lanka:

Call your retailer.

Thailand:

(2) 353-9000

Hours: Mon.–Fri. 8:30 a.m.–5:30 p.m.,

Sat. 8:30 a.m.–12:30 p.m.

Vietnam:

Call your retailer.

To Our Valued Customer

Congratulations on your decision to purchase a desktop computer! During development, the computer must pass extensive quality tests to meet the rigorous standards that have made us famous for quality and reliability.

All of our computers go through a comprehensive quality test to ensure the computer is working correctly before it leaves our factory. In addition, we have placed a security seal on your computer to indicate that it has not been tampered with since it left our factory.

We know that expanding and upgrading are key benefits for all customers. We are proud to make this a key differentiator for our computers and understand that you may wish to upgrade your computer to meet your specific needs.

Any hardware upgrades that you intend to do should only be done after you have completely set up your new computer. Refer to the setup poster included with your system for help with setting up. If you have any problems setting up your system and turning it on, immediately contact the HP Customer Care Center listed earlier in this Limited Warranty and Support Guide, and a HP Customer Representative will assist you. This must be done first before attempting to upgrade your system.

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