Chapter 2
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the HP Photosmart hardware.
The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement from the product when you turn it on.
Solution 1: Make sure you use the power cord that came with the product
Solution
•Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.
•If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet.
•Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.
•If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on but still does not work, then there might be a problem with the power outlet.
Cause: The product was not being used with the power cord provided.
If this did not solve the issue, try the next solution.
and Troubleshooting support
Solution 2: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 3: Press the On button more slowly
Solution: The product might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off.
Cause: You pressed the On button too quickly. If this did not solve the issue, try the next solution.
Solution 4: Contact HP to replace the power supply
Solution: Contact HP support to request a power supply for the product.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: The power supply was not intended for use with this product or it had a mechanical failure.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly.
14 Troubleshooting and support