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Chapter 2
•Do not clean the print head unnecessarily. This wastes ink and shortens the life of the cartridges.
•Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems.
Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the product.
2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for
•Fast access to qualified online support specialists
•Software and driver updates for the product
•Valuable product and troubleshooting information for common problems
•Proactive device updates, support alerts, and HP newsgrams that are available when you register the product
3.Call HP support. Support options and availability vary by device, country/region, and language. For support contact information, see the inside back cover of this guide.
Troubleshooting and support
20 Troubleshooting and support