Table 2-4Solving Hard Drive Problems (continued)

Nonsystem disk/NTLDR missing message.

Cause

Solution

 

 

The system is trying to start from the hard drive but the hard

1. Insert a bootable diskette into the diskette drive and

drive may have been damaged.

 

restart the computer.

 

2.

Check the hard drive format using fdisk: If NTFS

 

 

formatting, use a third party reader to evaluate the drive.

 

 

If FAT32 formatting, the hard drive cannot be accessed.

 

 

System files missing or not properly installed.

1. Insert a bootable diskette into the diskette drive and

 

 

restart the computer.

 

2.

Check the hard drive format using Fdisk: If NFTFS

 

 

formatting, use a third party reader to evaluate the drive.

 

 

If FAT32 formatting, the hard drive cannot be accessed.

 

3.

Install system files for the appropriate operating system.

 

 

Hard drive boot has been disabled in Computer Setup.

Run the Computer Setup utility and enable the hard drive entry

 

in the Storage > Boot Order list.

 

 

Bootable hard drive is not attached as first in a multi-hard drive

If attempting to boot from a hard drive, ensure it is attached to

configuration.

the system board connector labeled P60 SATA 0.

 

 

Bootable hard drive's controller is not listed first in the Boot

Run the Computer Setup utility and select Storage > Boot

Order.

Order and ensure the bootable hard drive's controller is listed

 

immediately under the Hard Drive entry.

 

 

 

Computer will not boot from hard drive.

 

 

 

 

Cause

Solution

 

 

The device is attached to a SATA port that has been hidden in

Run the Computer Setup utility and ensure Device Available

Computer Setup.

is selected for the device's SATA port in Security > Device

 

Security.

 

 

Boot order is not correct.

Run the Computer Setup utility and change boot sequence in

 

Storage > Boot Order.

 

 

Hard Drive's "Emulation Type" is set to "None."

Run the Computer Setup utility and change the "Emulation

 

Type" to "Hard Disk" in the device's details under Storage >

 

Device Configuration.

 

 

Hard drive is damaged.

Observe if the front panel Power LED is blinking RED and if

 

any beeps are heard. See Appendix A, POST Error Messages

 

on page 48 to determine possible causes for the blinking red

 

and beep codes.

 

See the Worldwide Limited Warranty for terms and conditions.

 

 

 

Computer seems to be locked up.

 

 

 

 

Cause

Solution

 

 

 

Program in use has stopped responding to commands.

Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again.

ENWW

Solving Hard Drive Problems 19

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HP dc7800 tower manual Solving Hard Drive Problems, Storage Boot Order list, Device Configuration
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