Table 2-10Solving Mouse Problems (continued)

 

 

Mouse does not respond to movement or is too slow.

 

 

 

 

Cause

Solution

 

 

Mouse may need cleaning.

Remove the roller ball cover on the mouse and clean the

 

internal components.

 

 

Mouse may need repair.

See the Worldwide Limited Warranty for terms and conditions.

 

 

Wireless device error.

1. Check the software, if available, for device status.

 

2.

Check/replace device batteries.

 

3.

Reset receiver and mouse.

 

 

Computer is in standby mode.

Press the power button to resume from standby mode.

 

CAUTION: When attempting to resume from standby mode,

 

do not hold down the power button for more than four seconds.

 

Otherwise, the computer will shut down and you will lose any

 

unsaved data.

 

Mouse will only move vertically, horizontally, or movement is jerky.

 

 

Cause

Solution

 

 

 

Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty.

Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores.

ENWW

Solving Keyboard and Mouse Problems 31

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HP dc7800 tower manual Solving Keyboard and Mouse Problems, Cause Solution
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dc7800 tower specifications

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