Table 2-12Solving Network Problems (continued)

Network controller stops working without apparent cause.

Cause

Solution

 

 

The files containing the network drivers are corrupted.

Reinstall the network drivers, using the Recovery Disc Set

 

created from the hard drive's Recovery Partition.

 

 

The cable is not securely connected.

Ensure that the cable is securely attached to the network

 

connector and that the other end of the cable is securely

 

attached to the correct device.

 

 

The network controller is defective.

Contact an authorized service provider.

 

 

New network card will not boot.

 

 

 

Cause

Solution

 

 

New network card may be defective or may not meet industry- standard specifications.

Install a working, industry-standard NIC, or change the boot sequence to boot from another source.

Cannot connect to network server when attempting Remote System Installation.

Cause

Solution

 

 

The network controller is not configured properly.

Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC.

System setup utility reports unprogrammed EEPROM.

Cause

Solution

 

 

Unprogrammed EEPROM.

Contact an authorized service provider.

 

 

36 Chapter 2 Troubleshooting Without Diagnostics

ENWW

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HP dc7800 tower manual New network card will not boot Cause Solution

dc7800 tower specifications

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