HP Desk-Jet Troubleshooting

Troubleshooting

If a problem occurs during printing, you’ll see a message on your screen telling you what’s wrong and how to fix it.

If you don’t get a message but you notice that something is wrong or you don’t like how the printout looks, click the Troubleshooting tab in the HP Toolbox and follow the instructions on the screen. (See page 11 to find out how to get to the HP Toolbox.)

Click the

Troubleshooting tab.

What If

YOU AREN’T SEEING ANY MESSAGES

If you seem to be having a problem but you aren’t seeing any messages on your screen, it might be because you don’t have two-way communications (see page 44 for more information).

Handy Hints

HP ON THE WEB

You can get the latest product information, troubleshoot problems, and download updated printer software from the HP Customer Care Web site at

http://www.hp.com/go/ support

Contents

Congratulations on the purchase of your HP DeskJet printer 1 Unpack Your Printer 2 Connect Your Printer to Your Computer 3 Plug in Your Printer 4 Insert the Print Cartridges 1Press the Power button to turn on your printer 2Open the top cover 5Close the top cover 5 Load Paper in Your Printer 2Load the paper in the IN drawer To ensure successful installation of the printer software: Windows 95, Windows 98, and Windows NT If a Communication Test dialog box appears, click Test Do one of the following: Insert the CD into your CD-ROMdrive In the Program Manager, click File and then click Run Type d:\setup and click OK Installing from Disks: Windows 95, Windows 98, or Windows 6Insert Disk 1 into the disk drive Windows 95 and Windows 98 users: click Start If you have problems installing Close any virus protection programs that are running on your computer Disable Uninstall the printer software using the instructions on 5Try the installation process again Closing software programs Setting your printer as the default Communications test and two-waycommunications 7 Align the Print Print a Page 2Check out the results Support and Registration http://www.hp.com/go/support English Page Page Table of Contents Printing Basics Beyond the Basics What You Can Print Getting Help When Things Go Wrong 1 Printing Basics How to Choose Paper How to Put Paper in How to Choose Paper How to Put Paper in the Printer Page 2How to Print If you run out of paper before you’ve finished If the paper jams in the printer Troubleshooting Tell the Printer What You Want Printer Software HP Print Settings Box HP Toolbox See the Results The HP Print Settings Box: How to find it Try This …Or Try This You’re There Click a tab and then click a setting Click OK to save your settings The HP Toolbox: How to find it The HP Toolbox: What it can do for you 2 Beyond the Basics How to Print on Different Paper Sizes Both Sides of 21 How to Print on Different Paper Sizes Page 1 2 How to Print on Both Sides of the Paper Page How to Flip a Document About Color Adjusting the Color About pictures Page About Text Using Fonts Buying Fonts 3 What You Can Print Envelopes Envelopes How to Print a Stack of Envelopes Page Labels Page Transparencies Page Photographs Cards Page Banners Page Page Iron-OnTransfers Online Troubleshooting Common Problems Click your way to a solution Page The text or graphics are in the wrong place Something on the page is wrong or missing You’re having trouble printing a banner Printer Communications Buttons and Lights HP Customer Care User Forums HP Customer Care Web Site HP Customer Care By Phone After the Warranty System Requirements Print cartridges Uninstalling the System Requirements Print cartridges Removing print cartridges Aligning the print cartridges Procedure 1: Correcting missing lines or dots Materials you will need to clean your printer Steps to clean your printer Page Uninstalling the software For Windows 95, Windows 98, and Windows NT 4.0, do one of the following: Printing from DOS Specifications Additional symbol sets and fonts Available symbol sets and fonts Page Ordering supplies and accessories Page Ordering information Regulatory Notices Limited Warranty Statement Index Symbols Page Page Page Reduce, Reuse, Recycle