HP Customer Care

If you have questions, either general ones regarding how your printer works or specific ones regarding a problem you’re having, you have several possibilities for getting the answers.

Troubleshooting Using the Toolbox

If you have a specific problem, the quickest way to find a solution might be right at your fingertips. Check the online troubleshooting feature, located in the HP Toolbox. (See page 11 to find out how to get to the Toolbox.) If the suggestions in the Toolbox don’t solve your problem, you still have many options, as described in the following paragraphs.

Electronic Support Information

If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer:

User Forums

You can get friendly help from knowledgeable users and system operators in the HP Customer Care Web site, CompuServe (Go HPPER) and America Online (keyword: HP) user forums. In the user forums, you can leave your question and check back later for ideas and solutions suggested by other users. You can read through old messages left by other users to see if anyone else has had a problem similar to yours and has provided the solution online.

HP Customer Care Web Site

If you have access to the Internet, you can check out the HP Customer Care Web site at http://www.hp.com/go/support for the latest support documentation, software, and news from HP.

Printer Software

Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides printer software and software upgrades for Windows and Windows NT 4.0. For DOS printer software, contact the manufacturer of your software program. You have several options for getting software.

■Download the driver by accessing the HP Customer Care Web site, CompuServe, or America Online.

■If you are in the U.S., setting up your printer for the first time, and do not have a CD-ROM drive, you can order the software on 3 1/2” disks by calling the toll free phone number listed on the printer software CD case. Disks will be delivered to you the next day for no charge.

■If you are in the U. S. and need a software upgrade you can order by calling

1-805-257-5565. Software upgrades are available for the cost of the disks plus shipping.

■If you are outside the U.S. call your nearest HP Customer Care Center.

Handy Hints

USER FORUMS

Both forums keep a list of FAQs (Frequently Asked Questions) which you can peruse for hints.

CompuServe: Access the HP Peripherals forum (Go HPPER).

America Online:

Access the HP forum. Click “keyword” on the “Go To” menu, type “HP,” and press the ENTER key to bring the HP forum home page directly to your screen.

HP CUSTOMER CARE REPAIR

To speak to someone to verify that your printer needs repair, please call the HP Customer Care Center. If your printer requires repair, the HP Customer Care service technician will coordinate the process. This service is free of charge during the warranty period of your printer. Beyond the warranty period, repairs will be charged on a time and materials basis.

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