Troubleshooting Without Diagnostics

Solving Internet Access Problems (Continued)

Problem

Cause

Solution

Unable to connect to the Internet. (continued)

Cable/DSL service is not available or has been interrupted due to bad weather.

Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the “cable” LED light on the front of the cable/DSL modem will be on.)

 

The CAT5 10/100

Connect the CAT5 10/100 cable

 

cable is disconnected.

between the cable modem and the

 

 

computers’s RJ-45 connector. (If the

 

 

connection is good, the “PC” LED

 

 

light on the front of the cable/DSL

 

 

modem will be on.)

 

 

 

 

IP address is not

Contact the ISP for the correct IP

 

configured properly.

address.

 

 

 

 

Cookies are corrupted.

Windows XP

 

 

1. Select Start > Control

 

 

Panel.

 

 

2. Double-click Internet

 

 

Options.

 

 

3. On the General tab, click the

 

 

Delete Cookies button.

 

 

 

Cannot automatically

You must log on to the

Log on to the ISP and launch the

launch Internet programs.

ISP before some

desired program.

 

programs will start.

 

 

 

 

D–20

483941-001

Service Reference Guide