Troubleshooting Without Diagnostics

Solving Hardware Installation Problems

You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows XP Home/ Professional will automatically recognize the device and configure the computer. If you install a

non–plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows XP and Vista, use the Add Hardware Wizard and follow the

instructions that appear on the screen.

Problem

Cause

Solution

A new device is not recognized as part of the system.

Device is not seated or

Ensure that the device is properly

connected properly.

and securely connected and that pins

 

in the connector are not bent down.

 

 

Cable(s) of new external

Ensure that all cables are properly

device are loose or

and securely connected and that pins

power cables are

in the cable or connector are not

unplugged.

bent down.

 

 

Power switch of new

Turn off the computer, turn on the

external device is not

external device, then turn on the

turned on.

computer to integrate the device with

 

the computer system.

 

 

When the system

Reboot the computer and follow the

advised you of changes

instructions for accepting the

to the configuration, you

changes.

did not accept them.

 

 

 

A plug and play board

Use Windows XP Device Manager to

may not automatically

deselect the automatic settings for the

configure when added if

board and choose a basic

the default configuration

configuration that does not cause a

conflicts with other

resource conflict. You can also use

devices.

Computer Setup to reconfigure or

 

disable devices to resolve the

 

resource conflict.

Computer will not start.

Wrong memory modules

 

were used in the

 

upgrade or memory

 

modules were installed

 

in the wrong location.

1.Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation.

2.Observe the beeps and LED lights on the front of the computer. See “Interpreting Diagnostic Lights and Audible Codes” to determine possible causes.

3.If you still cannot resolve the issue, contact Customer Support.

Service Reference Guide

483941-001

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