Getting Started

Solving General Problems (Continued)

Problem Cause Solution

Computer date and

RTC (real-time clock)

time display is

battery may need to

incorrect.

be replaced.

 

Connecting

 

the computer

 

to a live AC

 

outlet

 

prolongs the

 

life of the

 

RTC battery.

First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation CD for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.

Cursor will not move

The Num Lock key

Press the Num Lock key. The

using the arrow keys

may be on.

Num Lock light should not be on

on the keypad.

 

if you want to use the arrow

 

 

keys. The Num Lock key can

 

 

be disabled (or enabled) in

 

 

Computer Setup.

Cannot remove

Smart Cover Lock,

computer cover or

featured on some

access panel.

computers, is locked.

 

This feature

 

is not

 

available

 

on all

 

models.

Unlock the Smart Cover Lock using Computer Setup.

The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction.

Getting Started

www.hp.com

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