Trouble Shooting
| Situation |
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| Solution |
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| Camera will not turn on |
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| Battery power is low. Recharge the battery. |
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| Camera is frozen |
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| Press Power button for 5 sec. to turn off. Press Power |
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| button twice to turn on. |
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| No SD card, card is not seated, or card is full. SD is mot |
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| Camera cannot record |
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| recognized. Format the SD card using HP Ucam or try |
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| another SD card. |
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| Camera not found |
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| Turn on camera, switch to Direct Mode. Press |
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| "Refresh" on mobile or PC to scan again. |
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| Forgot camera password |
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| Press both Mode and Record buttons for 4 sec. to reset |
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| the camera password, if used. |
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| No live view on mobile |
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| Move camera closer to mobile device. |
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| Flickering segments on live view |
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| TV system setting (50Hz/60Hz) is incorrect. |
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| AP or mobile Hotspot is not on. |
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| No Cloud AP or Cloud AP SSID/Password is incorrect. |
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| Camera is not in wireless area or, weak signal. Move |
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| Cloud connection error |
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| camera closer to AP or mobile Hotspot. |
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| No Cloud account, or account info incorrect. |
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| No internet or Cloud server is not accessible. |
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| Cloud service may be blocked by network firewall. |
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English 8