Appendix A
Troubleshooting
Appendix A:
Troubleshooting
Your computer cannot connect to the Internet.
Follow these instructions until your computer can connect to the Internet:
•Make sure that the Router is powered on. The Power LED should be green and not flashing.
•If the Power LED is flashing, then power off all of your network devices, including the modem, Router, and computers. Wait 30 seconds. Then power on each device in the following order:
1.Cable or DSL modem
2.Router
3.Computer
•Check the cable connections. The computer should be connected to one of the ports numbered
You do not hear a dial tone, and the Phone 1 or 2 LED is not lit.
Follow these instructions until your problem is solved:
•Make sure the telephone is plugged into the appropriate port, Phone 1 or 2.
•Disconnect and
•Make sure your telephone is set to its tone setting (not pulse).
•Make sure your network has an active Internet connection. Try to access the Internet, and check to see if the Router’s Internet LED is lit. If you do not have a connection, then power off all of your network devices, including the modem, Router, and computers. Wait 30 seconds. Then power on each device in the following order:
1.Cable or DSL modem
2.Router
3.Computers and other devices
•Verify your account information and confirm that the phone line is registered with your Internet Telephony Service Provider (ITSP).
When you are on an Internet phone call, words are dropped intermittently.
Follow these instructions until your problem is solved:
•If you are using the Router’s wireless function and a cordless phone, they may be using the same frequency and may interfere with each other. Move the cordless phone farther away from the Router.
•There may be heavy network activity, particularly if you are running a server or using a file sharing program. Try to limit network or Internet activity during Internet phone calls. For example, if you are running a file sharing program, files may be uploaded in the background even though you are not downloading any files, so make sure you exit the program before making Internet phone calls.
•There may not be enough bandwidth available for your Internet phone call. You may want to test your bandwidth using one of the bandwidth tests available online. If necessary, access your Internet phone service account and reduce the bandwidth requirements for your service. For more information, refer to the website of your ITSP.
The modem does not have an Ethernet port.
The modem is a
You cannot use the DSL service to connect manually to the Internet.
After you have installed the Router, it will automatically connect to your Internet Service Provider (ISP) or Internet Telephony Service Provider (ITSP), so you no longer need to connect manually.
The DSL telephone line does not fit into the Router’s Internet port.
The Router does not replace your modem. You still need your DSL modem in order to use the Router. Connect the telephone line to the DSL modem, insert the setup CD into your computer, and then follow the on‑screen instructions.
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