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HP manual HP Officejet J6400 All-in-One series

Models: J6400

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HP Officejet J6400 All-in-One series

User Guide

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HP manual HP Officejet J6400 All-in-One series

Contents

HP Officejet J6400 All-in-One series HP Officejet J6400 All-in-One series Copyright information Safety informationAccessibility Hewlett-Packard Company noticesPage Contents Work with memory devices CopyScan Fax Configure and manage Maintain and troubleshoot HP supplies and accessories Regulatory information Support and warrantyDevice specifications Environmental product stewardship program Resource Description Location Get startedFind other resources for the product Resource Description Understand the device partsFront view Printing supplies area Back viewDevice control panel buttons and lights LabelConnection information Turn off the device Further instructionsUse the device Use device control panel menusCritical error messages Change device settingsError messages Device control-panel message typesTo change settings from the HP Solution Center Windows Use the HP Solution Center WindowsTo change settings from the device control panel Use the HP photo and imaging softwareLoad originals To open the HP Photosmart Software on a Windows computerTo load an original on the scanner glass Load an original on the scanner glassLoad an original in the automatic document feeder ADF To load an original in the document feeder trayTips for selecting and using print media Select print mediaPhoto media Understand specifications for supported mediaCards and envelopes TransparenciesStandard media sizes Understand supported sizesMedia size Input tray Duplexer EnvelopesCards Photo mediaBorderless B5 182 x 257 mm 7.2 Inches Understand supported media types and weightsTray Type Weight Other mediaMedia Left Right Top Bottom Margin Tray Type Weight CapacitySet minimum margins Load media To load Tray 1 main trayTo print on special or custom-sized media Windows Click the Paper/Features tabPrint on special and custom-sized media To set a custom media size a. Click the Custom buttonTo print on special or custom-sized media Mac OS Click Properties or SetupPrint borderless Click Manage Custom Sizes in the Paper Size pull-down menuTo print a borderless document Mac OS Open the Paper Type/Quality panelSet up speed-dial entries Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups Set up a speed-dial groupPrint and view a list of speed-dial entries Install the duplexer To install the duplexerTo change the settings Change print settingsChange default settings for all future jobs Windows PrintGuidelines for printing on both sides of a Change settings Mac OSPrint on both sides duplexing Perform duplexingTo print automatically on both sides of a page Mac OS Cancel a print jobTo print automatically on both sides of a page Windows Make copies from the device control panel Change the copy settingsCopy To make a copy from the device control panelSet the copy paper type Set the number of copiesSet the copy paper size To change the copy quality from the device control panel Paper type Device control panel settingChange copy speed or quality To resize a document from the device control panel Resize an original to fit onto letter or A4 paperCopy a legal-size document onto letter paper Enhance blurred areas of your copy Adjust the lightness and darkness of your copyTo adjust the copy contrast from the device control panel To copy a legal-size document onto letter paperTo copy a blurred document from the device control panel Cancel a copy jobEnhance light areas of your copy To copy an overexposed photo from the device control panelScan Scan an originalScan an original to a memory device Use Webscan via embedded Web serverScan from a TWAIN-compliant or a WIA-compliant program Press Start ScanScan from a WIA-compliant program Edit a scanned originalScan from a TWAIN-compliant program Edit a scanned photo or graphicChange scan settings Cancel a scan jobWork with memory devices Insert a memory cardView photos To print camera-selected photos using the Dpof standardPrint Dpof photos To insert a memory cardSave photos to your computer View photos using your computerPrint an index sheet from the device control panel Fax Send a faxTo send a basic fax from the device control panel Send a basic faxSend a fax manually from a phone To send a fax manually from a phoneSend a fax using monitor dialing Press Start FAX Black or Start FAX ColorTo send a fax from memory Send a fax from memorySchedule a fax to send later Press Start FAX BlackSend a fax to multiple recipients To cancel a scheduled faxTo send a fax to multiple recipients using group speed dial Click Send Fax Now Change the fax resolution and Lighter / Darker settingsSend a color original or photo fax Press Start FAX ColorChange the fax resolution To change the resolution from the device control panelSet new default settings Send a fax in Error Correction ModeChange the Lighter / Darker setting To set new default settings from the device control panelReceive a fax manually To change the ECM setting from the device control panelReceive a fax To receive a fax manually Set up backup fax receptionOn Error Only OffPoll to receive a fax To set backup fax reception from the device control panelReprint received faxes from memory To reprint faxes in memory from the device control panelForward faxes to another number To forward faxes from the device control panelSet automatic reduction for incoming faxes Select Basic Fax Setup and then select Fax Paper SizeSet the paper size for received faxes Block junk fax numbersAdd numbers to the junk fax list Set the junk fax modeTo set the junk fax mode To select a number from the caller ID listActivate Fax to PC Receive faxes to your computer Fax to PCTo remove numbers from the list of junk fax numbers To modify Fax to PC settings from the device control panel Select Settings, and then select Fax to PC Setup WizardModify Fax to PC settings To modify Fax to PC settings from the Solution CenterSet the answer mode Auto answer Change fax settingsConfigure the fax header Press Basic Fax Setup, and then press Fax HeaderSet the number of rings before answering Press Basic Fax Setup, and then press Rings to AnswerPress Advance Fax Setup, and then press Distinctive Ring Change the answer ring pattern for distinctive ringSet the redial options Set the fax error correction modeSet the dial type Set the fax speedTo set the fax speed from the device control panel Select Advanced Fax Setup, and then press Fax SpeedFax over the Internet Use reports Test fax setupTo test fax setup Print fax error reports Print fax confirmation reportsCancel a fax Print and view the fax logWindows Configure and manageManage the device Mac OSAdminister the device Monitor the deviceOpen the Toolbox Use device management toolsToolbox Windows Toolbox tabsEmbedded Web server To open the embedded Web serverPages/buttons Contents HP Printer Utility Mac OSTo open the HP Printer Utility from the HP Device Manager Understand the self-test diagnosticDouble-clickPrinter Setup Utility HP Printer Utility panels Information and Support panelUnderstand the network configuration Network Configuration Channel range definitions Configure network optionsChange basic network settings View and print network settings Change advanced network settingsUse the Wireless Setup Wizard Turn the wireless radio on and offSet up faxing for the device Set up faxing parallel phone systems Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systemsCase a Separate fax line no voice calls received To set up the device with a separate fax lineOther equipment/services Case B Set up the device with DSL To set up the device with DSLCase D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax lineTo set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modemBack of the device Shared voice/fax with computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine 10 Example of a parallel splitter 11 Back view of the device Telephone wall jack Set up faxing for the device 103 12 Example of a parallel splitter 13 Back view of the device Configure the device Windows Serial-type fax setupConnect the device before installing the software Direct connectionShare the device on a locally shared network Network connectionTo connect the device To install the device on a network To install the device software on client computersTo install the software for a direct connection Configure the device Mac OSInstall the software for network or direct connection Select Network Printer or Network Printer ServerTo share the device among computers running Mac OS To install the software for a network connectionShare the device on a locally shared network Set up the device for wireless communication Security settings Understand 802.11 wireless network settingsCommunication mode Network name SsidTo set up wireless communication using the installer Windows Data encryptionTo set up the device on a wireless network Mac OS To turn off wireless communicationTo add hardware addresses to a WAP Guidelines for reducing interference on a wireless networkGuidelines for ensuring wireless network security Other guidelinesUninstall and reinstall the software To uninstall from a Windows computer, methodTo uninstall from a Windows computer, method Uninstall and reinstall the software 119 Supported print cartridges Maintain and troubleshootWork with print cartridges Handle the print cartridges Replace the print cartridgesTo replace the print cartridges Work with print cartridges 123 Align the print cartridges Clean the print cartridges Selects Tools and then select Align Print CartridgeHP Printer Utility Mac OS Clean the print cartridge contactsTo clean the print cartridges from the device control panel To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzlesStore printing supplies Clean the device Clean the automatic document feeder Clean the scanner glassClean the exterior To clean the scanner glassTo clean the rollers or separator pad Clean the device 133 General troubleshooting tips and resources Check the power and power connections Solve printing problemsTroubleshooting topics Device shuts down unexpectedlyDevice takes a long time to print Error message appears on control-panel displayDevice is not responding nothing prints Blank or partial page printed Something on the page is missing or incorrectDevice prints half a page, then ejects the paper Placement of the text or graphics is wrongPoor print quality and unexpected printouts Check the paper quality Common poor quality printout problemsMeaningless characters print Check the type of media loaded in the deviceCheck the document file Check the print settingsInk is smearing Check the media typeInk is not filling the text or graphics completely Check the print modeCheck the paper type setting Output is faded or dull coloredPrintout shows bleeding colors Check the graphics placementWrong colors are printing Colors do not line up properlyMedia is not supported for the printer or tray Solve paper-feed problemsLines or dots are missing from text or graphics Media is not picked up from a trayMultiple pages are being picked up Solve copy problemsPages are skewing Documents are missing or faded No copy came outCopies are blank Size is reducedCopy quality is poor Copy defects are apparentScanner did nothing Solve scan problemsError messages appear Reload document and then reload jobScan takes too long Part of the document did not scan or text is missingCheck the originals Text cannot be editedScanned image quality is poor Reload document and then restart jobScan defects are apparent Size is reduced Solve fax problemsFax test failed Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Chapter Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off HookDevice is having problems sending and receiving faxes Chapter Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes SolutionChapter Device cannot send faxes, but can receive faxes Solution To extend your phone cord Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough Computer cannot receive faxes Fax to PCSolve network problems General network troubleshootingProblems connecting to a wired network Solve wireless problems Check the wireless communication settingsReset network configuration settings Solve photo memory card problemsAdd hardware addresses to a wireless access point WAP Device cannot read the memory cardDevice cannot read photos on the memory card Troubleshoot installation issuesHardware installation suggestions Check the memory card slotCheck the hardware connections Software installation suggestionsVerify installation preliminaries Check the computer systemCheck or perform the following Clear jamsClear paper jams To clear a paper jam from the duplexer To clear a paper jam in the automatic document feederAvoid paper jams Supplies HP supplies and accessoriesOrder printing supplies online Supported print cartridgesSupport and warranty Obtain electronic supportWarranty HP product Duration of limited warrantyBefore you call If you have a problem, follow these stepsObtain HP telephone support Support processPhone support period Telephone support numbersAfter the phone support period Additional warranty options Placing a callHP Quick Exchange Service Japan HP Korea customer supportTo remove the control-panel faceplate Prepare the device for shipmentRemove the device control-panel faceplate Remove the print cartridges before shipment Remove the duplexer To remove print cartridges before shipmentTo pack the device Pack the deviceRemove the output tray Page Product features and capacities Device specificationsPhysical specifications Feature CapacityProcessor and memory specifications System requirementsNetwork protocol specifications Embedded Web server specificationsFax specifications Print specificationsCopy specifications Electrical specifications Scan specificationsEnvironmental specifications Supported memory card types Memory card specificationsSound power Regulatory information FCC statement FCC statementLED indicator statement Noise emission statement for Germany GeräuschemissionAppendix D 195 Australia wired fax statement Hinweis für Benutzer des deutschen TelefonnetzwerksRegulatory information for wireless products Exposure to radio frequency radiationAppendix D Regulatory information Regulatory model number European Union regulatory noticeDeclaration of conformity Declaration of ConformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Energy Star notice Symbols/Numerics IndexPage Page OCR Page Page Page Twain 212 Page Hewlett-Packard Development Company, L.P