Troubleshooting

Is software functioning abnormally?

If your software becomes unresponsive or responds abnormally: ■Restart the notebook:

❏In Windows XP Home, select Start > Turn Off Computer > Restart.

❏In Windows XP Professional, select Start > Turn Off Computer > Restart > OK. (The Turn Off Computer button may be called the Shut Down button, depending on your network connections).

If you cannot restart the notebook using these procedures, refer to the next section, “Is the notebook unresponsive?”

■Run a virus scan. For information about using the antivirus resources on your notebook, refer to “Protect your notebook from viruses” in the “Next steps” chapter.

■If the notebook feels extremely warm, allow it to cool to room temperature. For more information about notebook overheating, refer to “Is the notebook overheating?” later in this appendix.

■If you are using an optional cordless mouse, make sure that the mouse battery is adequately charged and that the cordless mouse is not causing interference.

A–4

Getting Started