Media-handling problems

Problem

Cause

Solution

 

 

 

Poor print quality or toner

The paper is too moist, too rough, too heavy

Try another kind of paper, between 100 and

adhesion

or too smooth, or it is embossed or from a

250 Sheffield, 4 to 6% moisture content.

 

faulty paper lot.

 

 

 

 

Dropouts, jamming, or curl

The paper has been stored incorrectly.

Store paper flat in its moisture-proof

 

 

wrapping.

 

 

 

 

The paper has variability from one side to the

Turn the paper over.

 

other.

 

 

 

 

Excessive curl

The paper is too moist, has the wrong grain

Use long-grain paper.

 

direction, or is of short-grain construction

 

 

 

 

 

The paper varies from side-to-side.

Turn the paper over.

 

 

 

Jamming, damage to paper

The paper has cutouts or perforations.

Use paper that is free of cutouts or

 

 

perforations.

 

 

 

Problems with feeding

The paper has ragged edges.

Use high-quality paper that is made for laser

 

 

printers.

 

 

 

 

The paper varies from side-to-side.

Turn the paper over.

 

 

 

 

The paper is too moist, too rough, too heavy

Try another kind of paper, between 100 and

 

or too smooth, has the wrong grain direction,

250 Sheffield, 4 to 6% moisture content.

 

or is of short-grain construction or it is

 

 

Use long-grain paper.

 

embossed or from a faulty paper lot.

 

 

 

Print is skewed (crooked).

The media guides might be incorrectly

Remove all media from the input tray,

 

adjusted.

straighten the stack, and then load the

 

 

media in the input tray again. Adjust the

 

 

media guides to the width and length of the

 

 

media that you are using and try printing

 

 

again.

More than one sheet feeds at one time.

The media tray might be overloaded.

Remove some of the media from the tray.

 

See Load paper and print media

 

on page 35.

 

 

The media might be wrinkled, folded, or

Verify that the media is not wrinkled, folded,

damaged.

or damaged. Try printing on media from a

 

new or different package.

The product does not pull media

The product might be in manual feed mode. If Manual appears on the product

from the media input tray.

control-panel display, press OK to print

 

the job.

 

Verify that the product is not in manual

 

feed mode and print your job again.

 

 

 

The pickup roller might be dirty or damaged. Contact HP. See www.hp.com/support/

 

LJM1120 or the support flyer that came in

 

the product box.

The paper-length adjustment control in tray 1 is set at a length that is greater than the media size.

Adjust the paper-length adjustment control to the correct length.

98 Chapter 11 Problem solve

ENWW

Page 108
Image 108
HP M1120n manual See Load paper and print media

M1120n, M1120 specifications

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