Problem-solving checklist

Follow these steps when trying to solve a problem with the product.

Step

Verification step

Possible problems

Solutions

number

 

 

 

 

 

 

 

 

1

Is the power on?

No power due to failed power source, cable,

1. Verify that the product is plugged in.

 

 

switch, or fuse.

2.

Verify that the power cable is functional

 

 

 

 

 

 

 

and that the power switch is on.

 

 

 

3.

Check the power source by plugging

 

 

 

 

the product directly into the wall or into

 

 

 

 

a different outlet.

 

 

 

 

2

Does Ready appear in the

Control panel shows an error.

See Control-panel messages on page 80

 

product control panel?

 

for a list of common messages that will help

 

The control panel should

 

you correct the error.

 

 

 

 

 

function without error

 

 

 

 

messages.

 

 

 

 

 

 

 

3

Do information pages print?

An error message appears on the control-

See Control-panel messages on page 80

 

Print a configuration page.

panel display.

for a list of common messages that will help

 

 

you correct the error.

 

 

 

 

 

 

Paper jams when printing.

Make sure that media that meets

 

 

 

HP specifications.

 

 

 

Clean the paper path. See Clean the paper

 

 

 

path on page 75.

 

 

 

 

4

Does the product copy?

Paper jams when printing.

Make sure that media that meets

 

Place the configuration page

 

HP specifications.

 

 

 

 

 

onto the flatbed scanner and

 

Clean the paper path. See Clean the paper

 

make a copy. The copies

 

path on page 75.

 

should print without print-

 

 

 

 

Poor copy quality from the flatbed.

1. Clean the flatbed glass. See Clean the

 

quality problems.

 

 

 

 

scanner glass on page 65.

 

 

 

2.

If, after performing the maintenance,

 

 

 

 

the problem persists, see Copy

 

 

 

 

problems on page 96.

 

 

 

 

5

Does the product print from

Software is not installed correctly or an error

Uninstall and then reinstall the product

 

the computer?

occurred during software installation.

software. Verify that you are using the

 

Use a word-processing

 

correct installation procedure and the

 

 

correct port setting.

 

program to send a print job to

 

 

 

 

The cable is not connected correctly.

Reconnect the cable.

 

the product.

 

 

 

 

 

 

An incorrect driver is selected.

Select the proper driver.

 

 

 

 

 

 

There is a port driver problem in Microsoft

Uninstall and then reinstall the product

 

 

Windows.

software. Verify that you are using the

 

 

 

correct installation procedure and the

 

 

 

correct port setting.

 

 

 

 

 

78 Chapter 11 Problem solve

ENWW

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Image 88
HP M1120n manual Problem-solving checklist, Step Verification step Possible problems Solutions Number

M1120n, M1120 specifications

The HP M1120 is a multifunction laser printer designed for small to medium-sized businesses that demand reliable performance and versatility. This all-in-one device combines printing, scanning, copying, and faxing capabilities, making it a valuable asset in any office setting.

One of the standout features of the HP M1120 is its fast print speed. It can produce up to 20 pages per minute, allowing users to handle large printing tasks with ease. The first page out time is also impressive, with documents ready in as little as 8.5 seconds, ensuring minimal wait time for busy professionals.

In terms of print quality, the HP M1120 uses laser technology to deliver crisp and clear text documents. Its resolution reaches up to 1200 x 1200 dpi, providing sharp graphics and detailed images that are ideal for producing professional-quality documents. The printer is also compatible with various media sizes, including A4, A5, and envelopes, making it versatile for different printing needs.

The scanning feature of the HP M1120 is equally noteworthy. Utilizing a flatbed scanner with an optical resolution of 600 x 1200 dpi, it allows for high-quality scans of documents and photos. Users can easily convert hard copies into digital formats, facilitating document management and storage.

Additionally, the HP M1120 supports copying functions, enabling fast duplication of documents. This adds to its productivity, as users can make multiple copies in a short timeframe. The inclusion of fax capabilities is a boon for businesses that still rely on fax for communication, providing an all-in-one solution for documentation needs.

The device is equipped with an intuitive control panel that simplifies operations, making navigation through its various functions seamless. It features USB connectivity, ensuring that users can easily connect the printer to their PCs for straightforward printing tasks.

A noteworthy aspect of the HP M1120 is its energy-efficient design. The printer is Energy Star certified, which means it meets strict energy efficiency guidelines set by the U.S. Environmental Protection Agency. This not only helps reduce operational costs but also supports eco-friendly practices in the workplace.

In conclusion, the HP M1120 multifunction laser printer offers a range of features designed to enhance productivity and efficiency in office environments. With its fast printing speeds, high-quality output, and multifunction capabilities, it is an excellent choice for businesses looking for reliability in their printing and document management tasks. The combination of advanced technology and user-friendly design makes it a formidable addition to any workgroup scenario.