Troubleshooting
This chapter provides the following basic troubleshooting information for HP Velocity:
•Why does the “Another version of this product is already installed” message appear?
•Why does a message about a driver that has not passed Windows Logo Compatibility testing appear?
•Why are there multiple protected streams for one PCoIP or RGS connection?
•Is traffic between two HP Velocity servers only monitored?
•A procedure in this document doesn’t work.
•This troubleshooting section does not have the solution to my problem.
Why does the “Another version of this product is already installed” message appear?
A previous version of HP Velocity is installed. It must be uninstalled before the new installation can proceed. Recent HP Remote Graphics Software (RGS) versions also include HP Velocity. If RGS is installed, uninstall RGS before installing HP Velocity, install HP Velocity, and then reinstall RGS.
Why does the “Do you want to allow the following program from an unknown publisher to make changes to your system” message appear?
During installation, this message might appear on Windows 7 and Windows Vista systems. If this message appears, select the option to allow the changes to take place. This is expected and is required for HP Velocity installation.
Why does a message about a driver that has not passed Windows Logo Compatibility testing appear?
During installation, this message might appear on Windows XP systems. If this message appears, allow the installation to proceed. This is expected and is required for HP Velocity installation.
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