HP Evo Flowchart 2.1—InitialTroubleshooting

Troubleshooting

Flowchart 2.1—Initial Troubleshooting

Begin troubleshooting.

N

Is there		Go to
		Section 2.2,
power?
		No Power.
Y
	N
Beeps,		Check
		LED board,
LEDs, or error
		speaker
messages?
		connections.
Y
	N
Is there video?		Go to
		Section 2.6,
(no boot)
		No Video.
Y
	N
Is the OS		Go to
loading?		Section 2.9,
		No OS Loading.
Y
	N
Is there		Go to
sound?		Section 2.15,
		No Audio.

Y

N

Go to

All drivesSection 2.17,

working? Nonfunctioning Device.

Y

NGo to

	Keyboard/		Section 2.18,
			Nonfunctioning
	pointing
			Keyboard,
	device
			or Section 2.19,
	working?
Y			Nonfunctioning
			Pointing Device.
		N
	Connecting		Go to
			Section 2.20,
	to network
			No Network or
	or modem?
			Modem.

Y

End

Maintenance and Service Guide 2–11