7 BladeSystem NT events..............................................................................
44
Service NT events...................................................................................................................
Monitor NT events..................................................................................................................
SOAP NT events.....................................................................................................................
45
SNMP trap NT events..............................................................................................................
8 Troubleshooting........................................................................................
47
Introduction............................................................................................................................
Enclosure monitor management issues.......................................................................................
Operations Manager does not discover HP BladeSystem enclosures.........................................
Operations Manager does not alert HP BladeSystem enclosures...............................................
Authoring issues.....................................................................................................................
48
Adding custom information to HP Management Packs by adding a custom task to an HP class
and overriding a parameter to HP rules................................................................................
Operational and usage issues..................................................................................................
Researching state monitoring...............................................................................................
An HP p-Class Server Blade does not appear in the HP BladeSystem Enclosure Group................
49
Expected associated classes are not displaying in the Enclosure State view or the Health Collection
view.................................................................................................................................
Event view and Performance view are empty..........................................................................
Alert notifications value is repeated in Path; Path and Source values appear to be swapped........
Tasks cannot be launched from the Health Explorer properties page or the Product Knowledge
page................................................................................................................................
The Group Diagram view displays initials of folder names.......................................................
State icon or alert state appears gray...................................................................................
50
A fan or power supply icon appears when no fan or power supply is installed in the bay slot......
Active Alert view displays only one alert when there are multiple device state changes................
Management console displays the same enclosure multiple times.............................................
Management console does not display alerts in the Active Alert view window when opened from
the Enclosure State view......................................................................................................
Health Explorer does not display Knowledge information for computers and certain Windows
components......................................................................................................................
HP Custom Data Manager cannot be used in the HP BladeSystem Management Pack.................
Enclosure Monitor Manager operational and usage issues...........................................................
The monitor manager is unable to connect to the monitor service because of a connection issue...
51
The monitor manager is unable to connect to the monitor service because of an incompatible
version.............................................................................................................................
The monitor manager is unable to connect to the monitor service because of user credentials.......
The monitor manager status line displays failure status............................................................
The monitor manager fails to validate an enclosure registration................................................
The Details pane in the monitor manager is not updated automatically.....................................
A critical state displays in the monitor manager for the monitor service.....................................
A critical state displays in the monitor manager for a managed enclosure.................................
The default Internet browser is not used when opening the Onboard Administrator web page......
Unable to launch a wizard in the monitor manager due to a lost connection..............................
52
Unable to launch a wizard in the monitor manager due to multiple user connections...................
Add Enclosure wizard does not add an unverified enclosure....................................................
Modify Enclosure Login wizard or Modify Enclosure Configuration wizard does not update an
unverified enclosure............................................................................................................
Changes made in Modify Enclosure Login wizard or Modify Enclosure Configuration wizard are
not immediately reflected in the monitor service.....................................................................
A newly added enclosure appears in the Tree pane, but no information is available in the Details
pane................................................................................................................................
Downgrade of Onboard Administrator firmware is not supported.............................................
Updating the Onboard Administrator password.....................................................................
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