7 BladeSystem NT events | 44 |
Service NT events | 44 |
Monitor NT events | 44 |
SOAP NT events | 45 |
SNMP trap NT events | 45 |
8 Troubleshooting | 47 |
Introduction | 47 |
Enclosure monitor management issues | 47 |
Operations Manager does not discover HP BladeSystem enclosures | 47 |
Operations Manager does not alert HP BladeSystem enclosures | 47 |
Authoring issues | 48 |
Adding custom information to HP Management Packs by adding a custom task to an HP class |
|
and overriding a parameter to HP rules | 48 |
Operational and usage issues | 48 |
Researching state monitoring | 48 |
An HP | 49 |
Expected associated classes are not displaying in the Enclosure State view or the Health Collection | |
view | 49 |
Event view and Performance view are empty | 49 |
Alert notifications value is repeated in Path; Path and Source values appear to be swapped | 49 |
Tasks cannot be launched from the Health Explorer properties page or the Product Knowledge |
|
page | 49 |
The Group Diagram view displays initials of folder names | 49 |
State icon or alert state appears gray | 50 |
A fan or power supply icon appears when no fan or power supply is installed in the bay slot | 50 |
Active Alert view displays only one alert when there are multiple device state changes | 50 |
Management console displays the same enclosure multiple times | 50 |
Management console does not display alerts in the Active Alert view window when opened from | |
the Enclosure State view | 50 |
Health Explorer does not display Knowledge information for computers and certain Windows |
|
components | 50 |
HP Custom Data Manager cannot be used in the HP BladeSystem Management Pack | 50 |
Enclosure Monitor Manager operational and usage issues | 50 |
The monitor manager is unable to connect to the monitor service because of a connection issue... | 51 |
The monitor manager is unable to connect to the monitor service because of an incompatible |
|
version | 51 |
The monitor manager is unable to connect to the monitor service because of user credentials | 51 |
The monitor manager status line displays failure status | 51 |
The monitor manager fails to validate an enclosure registration | 51 |
The Details pane in the monitor manager is not updated automatically | 51 |
A critical state displays in the monitor manager for the monitor service | 51 |
A critical state displays in the monitor manager for a managed enclosure | 51 |
The default Internet browser is not used when opening the Onboard Administrator web page | 51 |
Unable to launch a wizard in the monitor manager due to a lost connection | 52 |
Unable to launch a wizard in the monitor manager due to multiple user connections | 52 |
Add Enclosure wizard does not add an unverified enclosure | 52 |
Modify Enclosure Login wizard or Modify Enclosure Configuration wizard does not update an |
|
unverified enclosure | 52 |
Changes made in Modify Enclosure Login wizard or Modify Enclosure Configuration wizard are |
|
not immediately reflected in the monitor service | 52 |
A newly added enclosure appears in the Tree pane, but no information is available in the Details | |
pane | 52 |
Downgrade of Onboard Administrator firmware is not supported | 52 |
Updating the Onboard Administrator password | 52 |
4Contents
