HP P6000 manual Troubleshooting, Updating management module software

In HP P6000 Command View, the relevant online help procedures are: Accessing password protected storage systems, Enabling management of a password-protected storage system, and Updating storage system passwords.

Procedure

1.Select Administrator Options > Configure Administrator login options. The Administrator Login Options page opens.

2.Follow the instructions on the page.

Troubleshooting

Login error (ABM client filter related)

Problem

The login to array-based HP P6000 Command View indicates Access Denied.

Explanation / resolution

The HP P6000 Command View client filter in the Control Panel is enabled and access has been denied.

1.Review the client filter list and do one of the following:

•If the denied computer is not on the client list and you want to allow access, add the client computer's IP address to the list.

•If you want to allow access for all computers, disable the client filter.

See Configuring access to HP P6000 Command View (filter list).

2.If the denied computer is on the list, review the following:

a.Proxy server configuration. If the client computer is using a proxy server to access array-based HP P6000 Command View, the proxy server settings must be configured correctly. Otherwise, the detected client IP address may not match the IP address in the list.

b.DNS resolution issue. If the DNS server settings are not configured correctly in the HP P6000 Control Panel, a host name that is added to the client filter list may not be resolved to the correct IP address.

Operation failed error (upgrade related)

Problem

The login to HP P6000 Control Panel indicates Operation Failed!, Request did not contain a required security token or token was invalid. Access to server denied.

Explanation / resolution

After upgrading array-based HP P6000 Command View on the management module, a browser's cache may contain an invalid security certificate. HP recommends clearing a browser's cache then logging in again.

•In Internet Explorer select Tools > Internet Options > Browsing history > Delete > Temporary Internet files > Delete files.

•In Mozilla Firefox select Tools > Clear Recent History > Everything > Details > Cache > Clear Now.

Updating management module software

HP updates for HP P6000 management module software include HP P6000 Control Panel functionality.

General considerations

16 Working with a Control Panel