UPS cannot communicate with the host computer

Action:

Verify only one communications port is connected to the host computer ("Connecting the host computer" on page 14).

If an option card is installed, verify the host computer is only connected to the option card. Installing an option card automatically disables the built-in serial and USB communications ports.

UPS emits a slight clicking noise

Action: The UPS is automatically correcting high or low AC voltage on the utility line. No action is required.

Site wiring condition

Action: Contact a qualified electrician to be sure that:

The line and neutral wires are not reversed in the wall outlet.

A ground wire connection does not exist.

Troubleshooting 33

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HP R1500 G3 UPS UPS cannot communicate with the host computer, UPS emits a slight clicking noise, Site wiring condition