Chapter 9

My camera shuts down unexpectedly.

•A power surge or electrostatic discharge may have affected the camera. Remove the battery and reset the camera (see “Resetting the camera” on page 33). Then reinstall the battery and turn on the camera.

•Recharge the battery.

•Replace the battery.

I am having a problem installing or using the HP Photosmart Software.

•Make sure your computer meets the minimum system requirements as stated on the camera packaging.

•Refer to the HP Photosmart Software online help system.

•Refer to the Hewlett-Packard Technical Support website: www.hp.com/support.

Camera error messages

Should you receive one of the following error messages when using your camera, you can look up details about the message by visiting www.hp.com and searching on the specific code.

•Lens Error (general)—R740–021•Lens Error (zoom cannot retract)—R740–022•Lens Error (lens cannot extend)—R740–033•Lens Error (zoom in failed)—R740–041•Lens Error (zoom out failed)—R740–081•Unsupported card—R740–200•Unable to format card—R740–202•Error saving image—R740–100•Error saving video—R740–102

•Batteries Low (followed by data on battery types and performance)—R–400

38 Troubleshooting