A Troubleshooting

Solving Common Problems

The following table lists possible problems and recommended solutions.

Problem

Solution

 

 

Scanner does not power up.

Ensure that the POS computer is powered on.

 

Ensure that the cable is properly connected to a USB port on the

 

computer.

 

Ensure that the cable is properly connected to the scanner.

 

Move the cable to a different USB port on the computer.

 

If still not working, replace the interface cable.

 

 

Top light on scanner is flashing.

Pull and hold the trigger until scanner emits a short set of beeps.

 

Scan a USB interface type:

 

1.

USB Com

 

2.

USB Keyboard Wedge

 

 

Scanner does not read barcodes (scanner emits a

Try scanning a different product barcode.

target cross hair but there is no green dot or single

Clean the front window on the scanner if it is dirty.

beep when reading a barcode).

 

 

 

Check the front window on Scanner. If it is heavily damaged,

 

replace the scanner.

 

Determine the symbology type and ensure the symbology is

 

enabled.

 

 

Scanner emits a target cross, emits a green dot, and

Reset the Interface option: USB Com or USB Keyboard Wedge

emits a single beep when reading a barcode but does

 

 

not transmit data to the host.

If interface = USB Com , open a comport emulator and

 

determine in Device Manager the correct comport number.

 

 

 

If interface = USB Keyboard Wedge, open a generic text editor

 

 

such as Notepad, Microsoft Word or Command prompt.

 

 

 

Online Technical Support

For the online access to technical support information, self-solve tools, online assistance, community forums or IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go to http://www.hp.com/support.

20 Appendix A Troubleshooting

ENWW