
A Troubleshooting
Solving Common Problems
The following table lists possible problems and recommended solutions.
Problem | Solution | ||
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| ||
Scanner does not power up. | Ensure that the POS computer is powered on. | ||
| Ensure that the cable is properly connected to a USB port on the | ||
| computer. | ||
| Ensure that the cable is properly connected to the scanner. | ||
| Move the cable to a different USB port on the computer. | ||
| If still not working, replace the interface cable. | ||
|
| ||
Top light on scanner is flashing. | Pull and hold the trigger until scanner emits a short set of beeps. | ||
| Scan a USB interface type: | ||
| 1. | USB Com | |
| 2. | USB Keyboard Wedge | |
|
| ||
Scanner does not read barcodes (scanner emits a | Try scanning a different product barcode. | ||
target cross hair but there is no green dot or single | Clean the front window on the scanner if it is dirty. | ||
beep when reading a barcode). | |||
|
| ||
| Check the front window on Scanner. If it is heavily damaged, | ||
| replace the scanner. | ||
| Determine the symbology type and ensure the symbology is | ||
| enabled. | ||
|
| ||
Scanner emits a target cross, emits a green dot, and | Reset the Interface option: USB Com or USB Keyboard Wedge | ||
emits a single beep when reading a barcode but does |
|
|
not transmit data to the host. | ● | If interface = USB Com , open a comport emulator and |
| determine in Device Manager the correct comport number. | |
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| |
| ● | If interface = USB Keyboard Wedge, open a generic text editor |
|
| such as Notepad, Microsoft Word or Command prompt. |
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Online Technical Support
For the online access to technical support information,
20 Appendix A Troubleshooting | ENWW |