Preparing to Call Technical Support
If you can not solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:
●If the product is connected to an HP POS computer, provide the serial number of the POS computer
●Purchase date on invoice
●The spares part number located on the product
●Condition under which the problem occurred
●Error messages received
●Hardware configuration
●Hardware and software you are using
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