Preparing to Call Technical Support

If you can not solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

If the product is connected to an HP POS computer, provide the serial number of the POS computer

Purchase date on invoice

The spares part number located on the product

Condition under which the problem occurred

Error messages received

Hardware configuration

Hardware and software you are using

ENWW

Preparing to Call Technical Support 21