HP SB P903, SB P902, SB P900, SB P901, SB P867 Solving Minor Problems Continued, Cause, Solution

Basic Troubleshooting

Solving Minor Problems (Continued)

Problem Cause Solution

Cannot remove	Smart Cover Lock,
computer cover or	featured on some
access panel.	computers, is locked.

Unlock the Smart Cover Lock using Computer Setup (F10 Setup).

The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from Compaq. Use the FailSafe Key in case of a forgotten password, power loss, or computer malfunction.

Cursor will not move	The Num Lock key may	Press the Num Lock key. The Num
using the arrow keys on	be on.	Lock light should not be on if you
the keypad.		want to use the arrow keys.
Blank monitor screen.	Monitor is not turned on	Turn on the monitor and check that
	and the monitor light is	the monitor light is on.
	not on.
	The cable connections	Check the cable connection from the
	are not correct.	monitor to the computer and to the
		electrical outlet.
	The energy saver feature	Press any key or click the mouse
	has been enabled.	button and, if set, type your
		password.
	The RGB (Red, Green,	Set the monitor’s RGB input switch
	Blue) input switch on the	to 75 ohms and, if there is a sync
	monitor is incorrectly set.	switch, set it to external.
	You are using a	Be sure that the monitor can accept
	fixed-sync monitor and it	the same sweep rate as the
	will not sync at the	resolution chosen.
	resolution chosen.
	The VGA/BNC selector	Set the selector switch to agree with
	switch is not properly set.	the cable connection.

2-8 Getting Started