HP Total Care

HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If you have a question or if a problem arises, we offer extensive service and support options available 24/7 to better handle your needs. Go to your computer’s Help and Support Center for fast resolutions. For more information about service and support options, both in- and out-of-warranty, visit:

http://www.hp.com/go/totalcare

Or

http://www.hp.ca/totalcare (Canada)

When Should I Contact HP Total Care Support and Services?

•The Help and Support Center or other support tools on your computer do not identify or help solve your problem.

•You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with qualified online support specialists.

•There is obvious damage or a mechanical breakdown with your product, and it does not work.

HP-trained technicians are available 24/7 in English, Spanish (U.S. only), and French (Canada only) via telephone to provide expert assistance.

HP: 1-800-474-6836(800-HP-invent)

Compaq: 1-800-652-6672(800-OK-Compaq)

NOTE: Support options, availability, and hours vary by product, country/region, and language and are subject to change.

HP Total Care Out-of-Warranty Support Options

Even after your warranty has ended, HP can still provide you with service and support options.

•Visa and MasterCard holders in the United States or callers from Canada, call: HP: 1-800-474-6836(800-HP-invent)

Compaq: 1-800-652-6672(800-OK-Compaq)

•1-time technical support, $49.99* USD (Can $39.99*) per call.

•1-year unlimited technical support, $99* USD (Can $69.99*).

*Prices are subject to change without notice and may vary based on your product.

Fees are charged to your Visa or MasterCard.

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