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HP tx2-1032cm, t22au A DVD movie stops, skips, or plays erratically, Set Colors to Medium 16 bit

Models: tx2-1025dx t05au tx2-1270us tx2-1020au tx2-1070br

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A DVD movie stops, skips, or plays erratically

●Clean the disc.

●Conserve system resources by trying the following suggestions:

◦Log off the Internet.

◦Change the color properties of the desktop:

1.Right-click anywhere on the desktop except on an icon, and then select Personalize > Display Settings.

2.Set Colors to Medium (16 bit).

◦Disconnect external devices, such as a printer, scanner, camera, or handheld device.

22 Chapter 5 Troubleshooting

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HP tx2-1032cm, TX2-1375DX, tx2-1310au, t22au A DVD movie stops, skips, or plays erratically, Set Colors to Medium 16 bit

Contents

Drives User GuideProduct notice Copyright 2008 Hewlett-Packard Development Company, L.PFirst Edition November Document Part Number 5 Troubleshooting Table of contents2 Using an optical drive 1 Handling drivesIndex 1 Handling drives 2 Using an optical drive Chapter 2 Using an optical driveIdentifying the installed optical drive Select Start ComputerWrite to CD-RW Using optical discsOptical drive type Write to DVD+R DLCD-RW discs Selecting the right discCD-R discs DVD±R discsBlu-ray Disc BD Playing an optical disc Configuring AutoPlay 1. Select Start Control Panel Play CDs or other media automaticallyChanging DVD region settings 1. Select Start Computer System propertiesObserving the copyright warning 1. Select Start All Programs CyberLink DVD Suite Power2Go Copying a CD or DVDCreating burning a CD or DVD Removing an optical disc 3 Improving hard drive performance Using Disk DefragmenterUsing Disk Cleanup 2. Click Defragment now4 Replacing the hard drive 2. Gently press the hard drive down until it snaps into place To install a hard drive1. Insert the hard drive into the hard drive bay 4. Close the cover 5. Tighten the hard drive cover screws5 Troubleshooting The following sections describe several common issues and resolutionsThe optical disc tray does not open The computer does not detect the optical drive A disc does not play 2. Set Colors to Medium 16 bitA disc does not play automatically 1. Select Start Control Panel Play CDs or other media automaticallyA DVD movie stops, skips, or plays erratically 2. Set Colors to Medium 16 bitA DVD movie is not visible on an external display Be sure that all other programs are closed A DVD playing in Windows Media Player produces no sound or display A device driver must be reinstalled2. Click Security & Updates Obtaining Microsoft device drivers1. Select Start All Programs HP HP Update Obtaining HP device driversM maintenance Index