Troubleshooting

Table 3-2 Troubleshooting Criteria

Problem

Description

Solution

Cannot boot using VGA console.

The EFI console displays and takes

Prior to v8.3–1H1, connect a serial

 

input by default from all connected

console or setup a network console.

 

console devices. However, prior to

Check the EFI setting for the

 

v8.3–1H1, HP OpenVMS I64 only

 

PRIMARY console (found under boot

 

supports use of serial consoles (or a

 

setup). By default multiple devices will

 

network console using the server

 

respond as EFI console devices, but

 

management option).

 

only the PRIMARY console will be

 

 

 

 

used by OpenVMS.

X11/Motif does not start on the graphics display and the screen remains blank.

No Motif login box is displayed.

After booting OpenVMS, no

DECW$SERVER process is observed.

After booting HP OpenVMS I64, DECW$SERVER is running but there is no login box.

Did you install Motif when OpenVMS was installed?

Check console log for incorrect SYSGEN parameters or quotas.

Is a keyboard and mouse connected? Both must be connected when X11/Motif is started. Messages will be displayed on the console for 15 seconds waiting for the devices. Sometimes this can be caused by KVM switches.

Look at the contents of:

SYS$MANAGER:DECW$SERVER_0_ERROR.LOG for possible error messages.

Check for valid Motif license using the command LICENSE LIST.

Check the console log for incorrect SYSGEN parameters or quotas.

Some 2D applications do not run.

OpenGL applications do not work.

Application errors with Bad Window or ColorMap errors.

3D applications fail to run.

Your application may be expecting an 8–bit PsuedoColor default. The HP PCI AMD Radeon 7000 Graphics Adapter defaults to 24–bit TrueColor. Either change the settings or fix the application. See (page 15).

Accelerated 3D operation (OpenGL) is not supported on the Radeon 7000. 3D applications “may” work slower, or may not work at all.

18 HP OpenVMS I64 — Graphics Software Installation and Customization