HTC 99HNA034-00 manual Resetting HTC Sensation 4G, Performing a factory reset from settings

155Update and reset

3.Press and hold the POWER button, and then tap Restart.

4.When asked to confirm, tap Restart.

If these steps don't work, you can remove and replace the battery, and then turn HTC Sensation 4G on to restart it.

Resetting HTC Sensation 4G

If you’re passing HTC Sensation 4G on to someone else or HTC Sensation 4G has a persistent problem that cannot be solved, you can perform a factory reset (also called a hard reset).

Factory reset will permanently delete all your data and customized settings, and will remove any applications you’ve downloaded and installed. Be sure to back up any data and files you want to keep before you do a factory reset.

Performing a factory reset from settings

1.From the Home screen, press , and then tap Settings.

2.Tap Storage > Factory data reset.

3.Tap Reset phone, and then tap Erase everything.

Performing a factory reset using hardware buttons

If you can’t turn HTC Sensation 4G on or access settings, you can still perform a factory reset by using the hardware buttons on HTC Sensation 4G.

1.Remove the battery, wait for a few seconds, then reinsert the battery.

2.Press and hold the VOLUME DOWN button, and then briefly press the POWER button.

3.Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button.

4.Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.