15. Trouble Shooting
15.2 Error Message
Error message | Possible causes | What to do |
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Please Insert | The Smartcard is not present | Insert the Smartcard. |
Smartcard |
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Unknown Smartcard | Faulty Smartcard or not an Irdeto | Insert the appropriate Smartcard. |
| Smartcard. | Contact the product distributor if the |
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| problem persists. |
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Smartcard Failure | The current Smartcard may be faulty. | Insert the appropriate Smartcard. |
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| Contact the product distributor if the |
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| problem persists. |
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Checking Smartcard | The Smartcard is being verified. It |
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| may be inserted |
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Service is currently | The Smartcard has expired or the | Check Smartcard. Contact the |
scrambled | datecode on the card has gone | product distributor if the problem |
| backwards. | persists. |
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Service Unknown | No service is located at the entered |
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| channel number. |
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Service is currently | Operating status of the service is set |
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not running | to Off. |
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Parental Control Lock | When the parental rating of the event | Enter the |
| is greater than the setting made via | settings. |
| the Parental Control menu. |
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No Event Information | The information for the current event |
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| or service has not been received. |
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No Signal | The signal is too weak. | Reset the cable. |
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No Service available | There are no services available. | Reset the setting and restart channel |
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| search. |
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GB71
User’s Manual
