Additional Information

Troubleshooting

If you experience any of the following difficulties while using the system, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer.

Power

The power is not turned on.

,Check that the AC power cord (mains lead) is connected securely.

Picture

There is no picture.

,The connecting cords are not connected securely.

,The connecting cords are damaged.

,The system is not connected to the correct TV input jack (page 22).

,The video input on the TV is not set so that you can view pictures from the system.

Picture noise appears.

,The disc is dirty or flawed.

,If the picture output from your system goes through your VCR to get to your TV, the copy-protection signal applied to some DVD programmes could affect picture quality. If you still experience problems even when you connect your system directly to your TV, try connecting your system to your TV’s S video input (page 22).

Even though you set the aspect ratio

in “TV TYPE” of “SCREEN SETUP,”

the picture does not fill the screen.

,The aspect ratio of the disc is fixed on your DVD.

The picture is black and white.

,Depending on the TV, the picture on the screen becomes black and white when you play a disc recorded in the NTSC colour system.

Sound

There is no sound.

,The connecting cord is not connected securely.

,The connecting cord is damaged.

,Press MUTING on the remote if “MUTING ON” is displayed on the front panel display.

,The protective device on the system has been activated because of a short circuit. Turn off the system, eliminate the short-circuit problem and turn on the power again.

,The audio connecting cord is damaged. Replace it with a new one.

,The system is in pause mode or in Slow- motion Play mode. Press H to return to normal play mode.

,Fast forward or fast reverse is performed. Press Hto return to normal play mode.

,Check the speaker settings (pages 24, 67).

The left and right sounds are

 

 

unbalanced or reversed.

 

Additional

, Check that the speakers and components are

 

connected correctly and securely.

 

, Adjust the front balance parameter in the

 

LEVEL menu (pages 27, 67).

 

 

 

 

Information

Severe hum or noise is heard.

 

, Check that the speakers and components are

 

connected securely.

 

, Check that the connecting cords are away

 

from a transformer or motor, and at least

 

3 meters (10 feet) away from a TV set or

 

fluorescent light.

 

, Move your TV away from the audio

 

components.

 

, The plugs and jacks are dirty. Wipe them with

 

a cloth slightly moistened with alcohol.

 

, Clean the disc.

 

continued

 

 

 

 

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