IBM 8000 Series State Law Provisions, Obtaining Warranty Protection, Feedback on this manual

3ware Escalade ATA RAID Controller Installation Guide

ARE THE SOLEWARRANTIES AND ARE IN LIEU OF ALL OTHERWAR- RANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OR FIT- NESS FOR PARTICULAR PURPOSE AND MERCHANTABILITY.

State Law Provisions

This warranty gives you specific legal rights and you may have other rights which vary from state to state. Some states do not allow the exclusion of incidental or consequential damages or allow limitation of implied warranties or their duration, so that the above exclusions or limitations may not apply.

Obtaining Warranty Protection

To obtain warranty service during the warranty period call 3ware toll free at (877)- 883-9273 or (408) 523-1111 (direct) as soon as you have identified a problem with your Escalade ATA RAID Controller unit. You will be issued a return material authorization (RMA) number. 3ware will send a replacement within two business days after receipt of the defective unit.

Advanced replacement is available with a credit card number with authorization in the amount equaling the then current list price of the Escalade ATA RAID Control- ler, including shipping costs. As soon as practicable thereafter, 3ware will ship the advanced replacement to you at the address of your choosing. Upon receipt of the advanced replacement, we ask that you immediately ship the defective Escalade ATA RAID Controller to 3ware at 455 West Maude Avenue, Sunnyvale, CA 94085. If 3ware receives the defective Escalade ATA RAID Controller from you within thirty (30) days of the date of shipment of the advanced replacement, 3ware will destroy your credit card authorization and you will not be charged for the advanced replacement.

Please use the original packing material contents of the box when exchanging or returning a product.

3ware Technical Support and Services

Product information, Frequently Asked Questions, software upgrades, driver files and other support are available through the 3ware World Wide Web site at http:// www.3ware.com. 3ware’s software library is accessible at: http://www.3ware.com/support/download.asp

Web-based software downloads feature upgrading multiple switches simulta- neously.

Appendix

For specific answers to questions or to give feedback about the product, visit our Web site at http://www.3ware.com/support and use our convenient e-mail form. 3ware also offers toll-free (877) 883-9273 and (408) 523-1111 direct phone sup- port during normal business hours.

Sales and ordering information

For sales information, send an electronic mail message to sales@3ware.com.

Feedback on this manual

Your feedback is welcome. If anything in the guide seems unclear please let us know by sending e-mail to support@3ware.com.

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