Where to Get Help
The following information will help you quickly find the assistance you need.
Problem with collecting/transmitting required CUoD Data (VPD)
=> Manual Process: Fax required information to
=> Electronic Process: Use Electronic Service Agent to automatically send required information (Electronic Service Agent Users Guide is available at: http://publib.boulder.ibm.com/as400_sd/sdsadoc.html
Problem with a Capacity Card (part failure)
#1) Call your service provider
#2) IBM service personnel can contact Level II hardware support, in Rochester, to reset the
appropriate capacity after the card has been replaced (refreshed Activation/Enablement Codes )
Problem with function of Capacity Upgrade on Demand
#1) Review appropriate sections in this Planning Guide
#2) Contact product offering support at TCOD@US.IBM.COM #3) Work with Level II and/or Techline support in your geography
Problem with selling/marketing Capacity Upgrade on Demand
=> Review appropriate sections in this Planning Guide and other available materials at the following
website: http://www.ibm.com/servers/eserver/iseries/ondemand/cod
=> Work with account teams and/or marketing specialists in your Geography
Planning Guide Feedback
You may directly contact the author of this Planning Guide if you have information that may be of assistance in updating the guide or making it a more useful Planning Guide.
Randy Grimm
Tieline
Internet address: grimmr@us.ibm.com
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