TECHNICAL SUPPORT (FAQ)

TROUBLESHOOTING

Problem

Possible

Suggested Action

Reference

Cause

 

 

 

 

 

 

 

 

 

Ensure that the electrical

 

 

 

outlet and the monitor are

 

 

 

both switched on.

 

 

 

Check that the power cord

 

Screen is blank

No Power to

is firmly plugged into the

CONTROLS AND

and power

monitor

electrical outlet and the

CONNECTORS

indicator is off

power supply unit.

Section on page 1

 

 

 

Try another power cord.

 

 

 

Try another electrical

 

 

 

outlet.

 

 

 

 

 

Screen is blank

Brightness

Adjust brightness and

OPERATING

and power

and Contrast

INSTRUCTIONS

indicator is

may be too

contrast.

Section on page 3

steady green

low

 

 

 

 

 

Press any key on the

 

Screen is blank

The monitor is

keyboard or move the

 

mouse to restore

 

and power

in the Power

Power Management

operation.

indicator is

Management

section on page 16

Check the Power

steady amber

Standby state

 

Management software on

 

 

 

 

 

 

your computer

 

Screen is blank

Display mode

 

 

and power

of the

Reconfigure the computer

Factory set display

indicator is

computer is

to use a supported display

mode

flashing green

outside the

mode.

Section on page 15

every 0.5

range of the

second

monitor

 

 

11

Page 16
Image 16
IBM Computer Monitor manual Troubleshooting, Problem Possible Suggested Action Reference Cause