Enhanced PC Support Line
Enhanced PC Support is available for desktop and mobile IBM computers that are
not connected to a network. Technical support is provided for IBM computers and
IBM or non-IBM options, operating systems, and application programs on the
Supported Products list.
This service includes technical support for:
Installing and configuring your out-of-warranty IBM computer
Installing and configuring non-IBM options in IBM computers
Using IBM operating systems in IBM and non-IBM computers
Using application programs and games
Tuning performance
Installing device drivers remotely
Setting up and using multimedia devices
Identifying system problems
Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident package, or
as an annual contract with a 10-incident limit. For more information about
purchasing Enhanced PC Support, see “Ordering Support Line Services” on
page 104.
900-Number Operating System and Hardware Support Line
In the U.S., if you prefer to obtain technical support on a pay-as-you go basis, you
can use the 900-number support line. The 900-number support line provides the
same support as the Enhanced PC Support line, except for application and non-IBM
option support.
To access this support, call 1-900-555-CLUB (2582). You will be notified of the
charge per minute.
Network and Server Support Line
Network and Server Support is available for simple or complex networks made up
of IBM servers and workstations using major network operating systems. In
addition, many popular non-IBM adapters and network interface cards are
supported.
This service includes all of the features of the Enhanced PC Support Line, plus:
Installing and configuring client workstations and servers
Identifying system problems and correcting problems on the client or the server
Chapter 6. Getting Help, Service, and Information 103