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Is the power cord plugged securely into both the power outlet and the pr inter?
Check the power cord connection.
Is the printer power switch in the On position (pushed in)?
Is the power outlet working?
Does the line voltage from the power outlet match the printer’s power require-
ments? See appendix B, “Technical Specifications,” in the
Reference
manual.
2 Can you print a status page?
YES - Go to question 3.
NO - Check the following:
Is the printer off line before you try to enter the Administration/Speci al Pages/
Print Status menu? It should be.
Does the selected media tray have paper? If it is out of paper, the PAPER OUT
message displays and the Error indicator lights.
Are all the printer covers closed securely?
Is there a media jam? If a paper jam message displays and the Error indicator
lights, go to one of the following sections in this chapter on clearing a med ia
jam.
3 Is the printer receiving data from the computer?
If the Data indicator blinks after a file is sent, the printer is receiving the data. If
not, check the following:
Is the printer on line? The online indicator should be on and the mes sage win-
dow should display IDLE.
Has the emulation been changed from ESP to an emulation that doesn’ t
match the file you are sending. See chapter 2, “Printer Configu ration,” in the
Reference
manual.
Print a status page from the control panel. If you are using the serial interface,
is the baud rate (speed of data transmission) of the printer, the computer, and
your software application the same? See chapter 2, “Printer Configuration,” in
the
Reference
manual.
If you still cannot identify the problem, contact your QMS vendor.
4 Is the printer printing codes or not printing at all when in ESP mode?