Appendix B. Troubleshooting | IBM Partner Pavilion PROJECTOR E400

Appendix B. Troubleshooting

The following table provides troubleshooting information for the projector. In some cases, more than one possible solution is provided. Try the solutions in the order they are presented. When the problem is solved, you can skip the additional solutions.

Table B-1. Troubleshooting

Problem	Solution

No image appears on the screen.	v Verify the settings on your notebook or desktop PC
	v Turn off all equipment and power up again in the
	correct order.

The image is blurred.	v Adjust the Focus on the projector.
	v Press the Auto button on the remote control or
	projector.
	v Ensure the projector-to-screen distance is within the
	10 m (33 ft) specified range.
	v Check that the projector lens is clean.
The image is wider at the top or	v Position the projector so it is as perpendicular to the
bottom (trapezoid effect).	screen as possible.
	screen as possible.
	v Use the Keystone button on the remote control or
	projector to correct the problem.

The image is reversed or upside	Check the Projection setting on the Setup menu of the
down.	OSD.

The image is streaked.	v Set the Frequency and Tracking settings on the Setup
	menu of the OSD to the default settings.
	v To ensure the problem is not caused by a connected
	PC’s video card, connect to another computer.

The image is flat with no	Adjust the Contrast setting on the main menu of the
contrast.	OSD.

The color of the projected image	Adjust the Color Temp. and Gamma settings on the
does not match the source image.	ColorMgr menu of the OSD.

There is no light from the	v Check that the power cable is securely connected.
projector.	v Ensure the power source is good by testing with
	v Ensure the power source is good by testing with
	another electrical device.
	v Restart the projector in the correct order and check
	that the Power LED is green.
	v If you have replaced the lamp recently, try resetting
	the lamp connections.
	v Replace the lamp module.
	v Put the old lamp back in the projector and have the
	projector serviced.

© Copyright IBM Corp. 2004

B-1

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IBM Partner Pavilion PROJECTOR E400 manual Appendix B. Troubleshooting, Problem Solution

Contents

IBM E400 Projector Page IBM E400 Projector Page Contents Iv IBM E400 Projector User’s Guide Safety information Vi IBM E400 Projector User’s Guide Service General safety informationPower cords and power adapters Plugs and outlets Extension cords and related devicesBatteries Heat and product ventilation CD and DVD drive safety IBM E400 Projector User’s Guide Registering your option Xii IBM E400 Projector User’s Guide Xiii Preface Xiv IBM E400 Projector User’s Guide Introduction Figures below show the features of the projector Top view of projector Top view of the control buttons and LEDs on the projector Bottom view of the projector Starting and shutting down the projector Setting up the projector Positioning the projector Adjusting the projector height Diagonal screen size Image Width Image height Adjusting the zoom, focus and keystone Adjusting the volume Connecting devices Connecting devices to the projector 2IBM E400 Projector User’s Guide Using the remote control Using the projector features Inserting the remote control batteries Operating range Projector and remote control buttons 4IBM E400 Projector User’s Guide Quality menu Setting the OSD languageOn-Screen Display menu controls Navigating the OSD Description Default Input Gamma Brightness Properties menu Options menu Setup menu Secam Description Information menu Cleaning the lens Appendix A. MaintenanceReplacing the projection lamp 2IBM E400 Projector User’s Guide Using the security slot Resetting the lamp timer 4IBM E400 Projector User’s Guide Problem Solution Appendix B. Troubleshooting Lamp-ready LED number of flashes Explanation Projector LEDs Table B-3. Power LED error messages 4IBM E400 Projector User’s Guide Following are specifications for the IBM E400 projector Appendix C. Specifications 2IBM E400 Projector User’s Guide Online technical support Appendix D. Service and SupportTelephone technical support Country or Region Telephone Number What this Warranty Does not Cover What this Warranty CoversPart 1 General Terms What IBM Will Do to Correct Problems How to Obtain Warranty ServiceExchange of a Machine or Part Limitation of Liability Your Additional Responsibilities Americas Argentina Part 2 Country-unique TermsBrazil Asia Pacific Australia North AmericaCanada United States India Hong Kong S.A.R. of China and Macau S.A.R. of China PEOPLE’S Republic of China PRC JapanMalaysia NEW Zealand EUROPE, Middle EAST, Africa Emea Singapore Governing Law Following Terms Apply to ALL EU Countries European Union EU Spango Valley Greenock Scotland PA 16 OAH France Egypt Hungary GermanyIreland United Kingdom Items for Which IBM is Not LiableSlovakia South AFRICA, NAMIBIA, BOTSWANA, Lesotho and Swaziland Warranty Period Part 3 Warranty InformationE400 Projector E400 Projector Lamp Country or Region Telephone Number 18IBM E400 Projector User’s Guide Appendix F. Notices Electronic emission notices TrademarksFederal Communications Commission FCC statement European Union emission directive Industry Canada Class B emission compliance statementAvis de conformite a la reglementation d’Industrie Canada Deutsche EMV-Direktive electromagnetische Verträglichkeit Unione Europea Directiva EMC Conformidad électromagnética Union Européenne Directive Conformité électromagnétiqueUnion Europea Normativa EMC Appendix F. Notices F-5 6IBM E400 Projector User’s Guide Page Part Number 73P2776