TroubleshootingProcedures | Toshiba L500D manual

Chapter2

TroubleshootingProcedures

Image 35

Toshiba L500D manual TroubleshootingProcedures

Contents

Trademarks CopyrightDisclaimer Preface Safetyprecautions Keys ThemanualisdividedintothefollowingpartsAcronyms ReadOnlyMemoryROM Thedisplay KeyoperationUserinput TableofContents TestsandDiagnostics WLANCard Motherboard RemovingtheBluetoothcard InstallingtheBluetoothcard RemovingtheCMOSBoardandMIC InstallingtheCMOSBoardandMICRemovingtheUSBBoard InstallingtheUSBBoard 26 ReapplyShinetsu7726greaseonthethermalmoduleand AppendixE AppendixBAppendixC AppendixD HardwareOverview Contents Quick/Normal Charging Time TablesPage BatteryPack Features UniversalSerialBusUSBPorts PointingDeviceExternalMonitorPort SATELLITEL500DMAINTENANCEMANUAL BridgeMediaSlot HeadphonesJackESATA/USBcombo ExpressCardSlot SATELLITEL500DMAINTENANCEMANUAL Lanbto BluetoothBTO Modem/LANcard CardBuscard 1AIDPartsDescriptionPlacementPartA SATELLITEL500DMAINTENANCEMANUAL Biosromeeprom WirelessLANon/offbutton SATELLITEL500DMAINTENANCEMANUAL 2SATAHDD 2.5-inchHDD DVDSuperMulti+-RDoubleLayer 3DVDSuperMultiDrive DVDSuperMultiDriveSpecifications PowerSupply SATELLITEL500DMAINTENANCEMANUAL Batteries MainBatteryBatteryChargingControl BatteryCharge RTCBattery TroubleshootingProcedures Page Contents Tables TroubleshootingIntroduction TroubleshootingFlowchart 4A56 1Troubleshootingflowchart2/2 SATELLITEL500D/PROL500DMAINTENANCEMANUAL7 SATELLITEL500D/PROL500DMAINTENANCEMANUAL8 A R T PowerSupplyTroubleshooting DC-INLED Procedure1 PowerStatusCheck DC-INLED Procedure2 Adaptor/batteryreplacement Procedure3 Powersupplyconnectioncheck ACpowercord ACadaptorcord System Adaptor Board Battery Procedure5 Replacementcheck Procedure4 Diagnosticcheck A R T DisplayTroubleshooting Procedure2 Diagnosticcheck Procedure1 Externaldisplaycheck Procedure3 Connectorandreplacementcheck A R T KeyboardTroubleshooting Iftheproblemstillexists,performCheck3 Procedure1 Externalkeyboardcheck N n e c tio n 6ExternalUSBDevicesTroubleshooting 5ExternalUSBdevicetroubleshootingprocess Procedure2 Replacesystemboard Procedure1 Externaldeviceandconnectioncheck 6Touchpadtroubleshootingprocess 7TouchPadTroubleshooting Procedure2 TouchPadreplacementcheck Procedure1 TouchPadconnectioncheck 7Speakertroubleshootingprocess 8SpeakerTroubleshooting Procedure4 Replacementcheck Procedure1 AudiosourcetestProcedure2 Earphonetest Procedure3 Connectioncheck Start WirelessLANTroubleshooting Procedure2 Connectorandreplacementcheck Procedure1 Diagnostictest 9Cameratroubleshootingprocess CameraTroubleshooting SATELLITEL500D/PROL500DMAINTENANCEMANUAL29 10Bluetoothtroubleshootingprocess BluetoothTroubleshooting SATELLITEL500D/PROL500DMAINTENANCEMANUAL31 12 3in1cardTroubleshooting Procedure2 3in1Cardsocketcheck Procedure1 3in1cardtest 12HDDtroubleshootingprocess 13 HDD/SSDTroubleshooting SATELLITEL500D/PROL500DMAINTENANCEMANUAL35 A R T 14CRTTroubleshooting Procedure2 CRTsetcheck Procedure1 CRTconnectioncheck 14LANtroubleshootingprocess 15LANTroubleshooting Procedure3 LANsetcheck Procedure1LANDiagnostictestProcedure2 LANconnectioncheck 16MICTroubleshooting 17ButtonTroubleshooting SATELLITEL500D/PROL500DMAINTENANCEMANUAL42 Procedure2 Replacementcheck 17Modemtroubleshootingprocess ModemTroubleshooting Procedure3 Modemreplacementcheck Procedure1 TelephonelineconnectioncheckProcedure2 Modemcardconnectioncheck A R T ExpresscardTroubleshooting Procedure2 Expresscardsocketreplacementcheck Procedure1 Expresscardtest 19HDMItroubleshootingprocess HDMITroubleshooting Procedure2 HDMIsetcheck Procedure1 HDMIconnectioncheck Start 21E-SATATroubleshooting Procedure3 Connectionandreplacementcheck Procedure1 E-SATAdevicecheckProcedure2 WindowsApplicationcheck 21Opticaldrivetroubleshootingprocess OpticalDriveTroubleshooting Procedure3 Softwarecheck Procedure1 AudioCDcheckProcedure2 Drivecleaningcheck Procedure4 Connectioncheckandreplacementcheck TestsandDiagnostics TestsandDiagnostics Memorycheck 1TheDiagnosticTest AudiosoundTEST 2ExecutingtheDiagnosticTestTestsandDiagnostics Thetestlistisasthefollowing Tests and Diagnostics Ifanerrorisdetectedandatestfails,thefollowingmessagedisplays ItwillskipthisprocessifNkeypressed Thescreenshoulddisplayasbelow DisplayConfigurationTests and Diagnostics ThisItemwillshowtheunitconfiguration.Itincludes Buffaloonlyhaveonespeaker,noneedtestLeft/RightSpeaker 4Audiosoundtest5FanON/OFFTest Proceduresforthistest 6MainBatteryChargeTest 7FDDTest Satellite L500D / Pro L500D Series Maintenance Manual 9KeyboardTest Memorycheck KUK,forEurope Japankeyboard 3TestsandDiagnostics SwapButtonsLeft/Right 10MousePadTest 11LCDPixelsModeTest Followbelowstepstorunthistest ClosetheLCDcover OpentheLCD 12MagneticSwitchTestVGAMode Tests and Diagnostics 13LANTest SatelliteL500D/ProL500DSeriesMaintenanceManual Ifanerrorisdetectedandatestfails,thefollowingmessagedisplays 14RTCTest ThetoolforfivebuttonsSKU,theScreenwoulddisplayasbelow 15BUTTONTEST BUTTONDMute 161stHDDTest TestsandDiagnostics Tests and Diagnostics Figurebelowwillbedisplayed 17ReadDMI WriteOMEstring WriteVersion WriteSerial WriteProduct 18WriteDMI TestsandDiagnostics Tests and Diagnostics ReplacementProcedures 4ReplacementProcedures 4ReplacementProcedures RemovingtheLCDBezelAssembly InstallingtheLCDbezel Figures 4ReplacementProcedures General ForremovingtheMotherboard First,removepartsfrom4.6 LogicUpperAssemblyand4.11 ThermalFan SafetyPrecautions SatelliteL500DMaintenanceManual BeforeYouBegin AfterinstallingaFRU,makesurethattheFRUandlaptopworknormally DisassemblyProceduresAssemblyProcedures ScrewTighteningTorque ToolsandEquipment 6mmbindscrew 12mmbindscrew B12 5mmstud SymbolsofScrewsontheLaptopBodySymbolexamples ColorsofScrewShanks RemovingtheBatteryPack Battery Slideinthebatterylockswitchtothelockposition InstallingtheBatteryPackInstallthebatterypackaccordingtothefollowingprocedures HDD 3RemovingtheHDDplate SecurethemainHDDdoorbytighteningoneM2.5x5screw InstallingtheHDD RemovingtheOptionalMemory Memory 5RemovingtheRAMfromthelaptop Spreadoutthetwomemorylocklatchessothatthememorypopsup InstallingtheOptionalMemory RemovingtheODDBayModule ODD SatelliteL500DMaintenanceManual DisassemblingtheODDDrive InstallingtheODDBayModule AssemblingtheODDDrive RemovingtheKeyboardCoverandKeyboard KeyboardCoverandKeyboard 9Removingscrewsfromthekeyboard RemovefourM2x3screws M2x3*4 SecurethekeyboardwithfourM2x3screws InstallingthekeyboardCoverandKeyboard RemovingtheWLANCard InstallingtheWLANCardWLANCard AttachthetwoantennastotheWLANcard RemovingtheLogicUpperAssembly LogicUpperAssembly 13Removingsixscrewsfromunderthekeyboard Turntothefrontandremovesix2.5x8screws M2.5x8*6 InstallingtheLogicUpperAssembly Liftupthelogicupperassembly Installingthepowerswitchboard PowerBoardRemovingthePowerBoard RemovethreeM2x6screwsfromthetouchpadbuttonboard TouchPadButtonBoardandBracketRemovingthetouchpadbuttonboardandbracket 17Removingthetouchpadbracket InstallingtheTouchPadButtonBoardandBracket RemovingtheThermalFan InstallingtheThermalFanThermalFan Attachthecabletothemotherboard M2.5x5*1 RemovethemotherboardaccordingtothefollowingproceduresMotherboard RemovingtheMotherboard 20RemovingtheDCINconnectorandcable 21Pickingupthemotherboard Removethemotherboardfromthelogiclowerassembly Seatthemotherboarddowninthelowerlogicassembly InstallingtheMotherboardInstallthemotherboardaccordingtothefollowingprocedures 23InstallingtheDCINconnector RemovingtheThermalModuleandVGABoard ThermalModuleandVGABoardOptional 24RemovingtheThermalModule Removethethermalmodulefromthemotherboard 25RemovingtheVGABoard ThermalGrease Thermalpad InstallingtheVGABoardandThermalModule WhenremovingtheCPU,keepthefollowinginmind 14 CPURemovingtheCPU InstallingtheCPU RemovingtheModemCard InstallingtheModemCardModemCard RemovingtheSpeakers Speakers InstallingtheSpeakers M2.5x5*6 DisplayAssemblyRemovingtheDisplayAssembly Removethedisplayassembly InstallingtheDisplayAssembly RemovingtheLCDBezelAssembly LCDBezelAssembly 32Takingoutthehingewall SeattheLCDbezelassemblyinthecorrectposition InstallingtheLCDbezel 35Pressingthebezelhingewall PressthebezelupsidehooksasshowninFigure4.38 SecureittothedisplayassemblywithfourM2.5x5screwsPresstheleftandrightsideofthebezelasshowninFigure4.37 RemovingtheLCDModuleandInverterBoard LCDModuleandInverterBoard 40RemovingtheLCDModulefromtheLCDcoverassembly LifttheLCDmoduleoutoftheLCDcoverassembly M2x3*6 RemovethetapeandLVDScableconnector.ThendetachtheLVDScable 41RemovingtheLCDHingeAssembly 42RemovingtheLVDScable Installtheinverterboardaccordingtothefollowingprocedures InstallingtheLCDModuleandInverterBoard 44RemovingtheLCDModulefromtheLCDcoverassembly RemovingtheCMOSBoardandMIC LifttheMICcablefromtheLCDcoverassemblyInstallingtheCMOSBoardandMIC CMOSBoardandMIC RemovingtheUSBBoard InstallingtheUSBBoardUSBBoard Removethecardfromthelogiclowerassembly BluetoothCardRemovingtheBluetoothcard InstallingtheBluetoothcard AppendixA HandlingtheLCDModule PrecautionsforhandlingtheLCDmodule SATELLITEL500D/PROL500DSERIESMAINTENANCEMANUAL DonotdisassembletheLCDmodule.Disassemblycancausemalfunctions FigureB-1SystemBoardLayoutTop SystemBoardTopView FigureB-2SystemBoardLayoutBottom SystemBoardBottomView Lock G Enerator SLG8SP626VTR TableB-1SystemBoardICstopandbottom Jesata TableC-2LVDSI/Fpinassignments40-pin SystemBoard JfanTableC-1FANI/Fpinassignments3-pin TableC-3CRTpinassignments15-pin TableC-5FingerPrinterConnectorpinassignments4-pinJcrt JFP TableC-7SATAODDI/Fpinassignments14-pin JhddJodd TableC-6HDDI/Fpinassignments22-pin Jcam TableC-9BluetoothConnectorpinassignments10-pinTableC-10InternalCameraConnectorpinassignments5-pin JBT Jwlan TableC-11WLANConnectorpinassignments52-pin Jlan TableC-12NewCardConnectorpinassignments26-pinTableC-13LANConnectorpinassignments14-pin Jexp TableC-15SODIMMI/Fpinassignments200-PIN1/4 TableC-14USB/BConnectorpinassignments12-pinJusbb TableC-15SODIMMI/Fpinassignments200-PIN2/4 A10/AP TableC-15SODIMMI/Fpinassignments200-PIN3/4 TableC-15SODIMMI/Fpinassignments200-PIN4/4 TableC-16HEADPHONEConnectorpinassignments6-pinJline 18 JKB1 TableC-17InternalMicrophoneConnectorpinassignments2-pinTableC-18KeyboardConnectorpinassignments34-pin Jmic Jmxm TableC-19CARDREADERconnectorpinassignments21-pinTableC-20VGA/BConnectorpinassignments200-PIN1/4 Jread TableC-20VGA/BConnectorpinassignments200-PIN2/4 101 103 105 107 109 111 TableC-20VGA/BConnectorpinassignments200-PIN3/4 TableC-20VGA/BConnectorpinassignments200-PIN4/4 Jspk TableC-21EXMICconnectorpinassignments6-pinTableC-22SPKconnectorpinassignments4-pin TableC-23Power/Bconnectorpinassignments10-pin Jpcm TableC-24MDCconnectorpinassignments12-pinTableC-25CardBusconnectorpinassignments68-pin Jmdc S1IOWR# TableD-1Scancodesset1andset21/4 AppendixD KeyboardScan/CharacterCodes TableD-1Scancodesset1andset22/4 Cap Keytop Code set Make Break TableD-1Scancodesset1andset23/4 TableD-1Scancodesset1andset24/4 E0 12 E0 TableD-2ScancodeswithleftShiftkeyWith left Shift Set E0 AA E0 B6 E0 2A E0 E0 F0 TableD-4ScancodeswithFnkey TableD-3ScancodesinNumlockmode TableD-5Scancodesinoverlaymode Thiskeygeneratesonlymakecodes TableD-7No.126keyscancode AppendixE KeyLayout Thai TI Keyboard Korean KO Keyboard United Kingdom UK Keyboard US International UI Keyboard Hebrew HB Keyboard Danish DM Keyboard Swiss SW Keyboard Arabic are Keyboard Czech CZ Keyboard Page Italian IT Keyboard French FR Keyboard German GR Keyboard Greek GK Keyboard Hungarian HG Keyboard Spanish SP Keyboard Turkish TR Keyboard Turkish F TR-F Keyboard Swedish SD Keyboard Belgian be Keyboard Yugoslavian YU Keyboard Norwegian NW Keyboard Scandinavian ND Keyboard Page Japanese JP Keyboard TableF-1SeriesScrewTorqueList AppendixF SeriesScrewTorqueListKSWAA/KSWAE Manual AppendixG Reliability