iHome iP99 IB manual Troubleshooting, Symptom Possible Problem Solution

Troubleshooting

Symptom	Possible Problem	Solution
iP99 does not turn on	AC adaptor isn't plugged into a working wall	Plug the AC adaptor into a working wall socket and plug the connector
	socket or not plugged into the power supply	into the supply jack on the unit
	jack on back of the unit
iP99 doesn’t respond	iP99 requires a reset	If unit is plugged in and doesn't respond, try resetting the unit by
		following these steps:
		a) remove iPhone/iPod from dock
		b) unplug unit from power source
		c) remove back up batteries
		d) wait 1 hour, then resume use
	iPhone/iPod is not docked properly	Remove your iPhone/iPod from the dock and check for obstruction on
		the connectors in the dock and on your iPhone/iPod. Then reseat it in
		the dock.
Battery Low icon	Batteries are weak	Replace with new batteries
always on
	Batteries were not installed properly	Check to make sure the polarity ( + and – ends) matches the diagram
		in the battery compartment
iPhone/iPod does not	iPhone/iPod is not docked properly	Remove your iPhone/iPod from the dock and check for obstruction on
respond to the unit/		the connectors in the dock and on your iPhone/iPod. Then reseat it in
iPhone/iPod is playing		the dock.
but no sound comes
out	Your iPhone/iPod software is too old	Upgrade software on your iPhone/iPod. For details visit
		http://www.apple.com or use iTunes on your computer
	iPhone/iPod is locked up/plays but no sound	Check the volume setting. Make sure your iPhone/iPod is working
	comes out	properly before docking into the unit. Please refer to your iPhone/iPod
		manual for details. See above for software upgrade information.
		You may need to reset your iPhone/iPod. Refer to your iPhone or iPod
		user guide for details on how to perform a reset.
	Using 1st or 2nd generation iPod, iPod Shuffle or	iP99 cannot control those iPod models or other devices.
	other devices.
Remote Control didn’t	Battery weak	Replace current battery with new battery
work
	Remote Control is out of range of the iP99	Move within 30 feet of the unit.
	remote sensor
iP99/iPhone/iPod	The iP99 is reacting to external interference	Move unit away from potential sources of external interference such as
performance is erratic		computers, modems, wireless devices (routers) or fluorescent light.
No sound from iP99	Volume is set too low on iP99	Make sure volume is turned up
iPhone/iPod didn’t	iPhone/iPod is not docked properly	Remove your iPhone/iPod from the dock and check for obstruction on
charge up		the connectors in the dock and on your iPhone/iPod. Then reinsert it in
		the dock.
	iPhone/iPod is locked up/ frozen	Please make sure your iPhone/iPod is working properly before docking
	iPhone/iPod battery has problem	into the unit. Please refer to your iPhone/iPod manual for details.

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